Bud & Doug Walters Auto Sales - Kalamazoo, MI
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Customer Testimonials

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Our Reviews On Google

  • Name: Mike Hawker  09/09/2017
    Phon
    City:
    State:
    Comments: We purchased our first vehicle from them. What a joy from Jeff our salesman to the facility and the care we were given. The best experience I have ever had buying a car.




  • Name: Jim Bevier  08/29/2017


    City: Portage
    State: Mi
    Comments: Once again we found the right vehicle, extremely clean and got a very good trade value with the previous vehicle from Doug. He makes the exchange very easy.




  • Name: Zolton Cohen   08/02/2017

    City:Kalamazoo
    State:MI
    Comments: We just purchased our fifth car from Doug Walters, and this latest experience was, like the others, virtually seamless.

    Our relationship with Doug has developed into one of utmost trust on our part. We could not be happier with the autos we have purchased, and especially with the terrific service we have been given each time over the years.

    And what a wonderful surprise to be walked through the confusing electronics of a modern automobile by Doug's competent and patient daughter. It is obvious Doug's legacy of treating customers with respect and care is being passed along to a new generation.




  • Name: David Salvat  07/24/2017



    State: MI
    Comments:  I've recently purchased my first car from Walters, and it probably won't be my last. It's a top notch used car which looks, drives, and even smells almost like new. The entire staff was knowledgeable and attentive, and they did an excellent job of getting the car ready for sale, even down to setting the lug nuts to the right torque.
     






  • Why waste your time
    By James and Sarah V from Portage Mi | July 15, 2017

    As you probable noticed, the vast magoriyt of the reviews are glowing testimonies to Doug and all of his staff. Mine is no different. If you wasn't to find a negative thought or word; don't ask us or read this review. We have never found a staff as competent and worthy of your business. You cannot lose. We have bought three cars from this team( two within the last year). We loved our first two and mentioned that we were interested in a very specific car if they found one the one they found has truly exceeded my wildest hopes. It was like finding the powerball winning ticket in your coat pocket. They work as a team , the owner , sales staff, mechanics, detailed to provide outstanding customer service. They are worthy of being given an Oscar for their individual performances thank you so much for making this world just a little bit better.

    Rating from James and Sarah V

    Overall: 5
    Customer Service: 5 out of 5
    Buying Process: 5 out of 5
    Quality of Repair: 5 out of 5
    Overall Facilities: 5 out of 5




  • Contact Information

    Name: John Thomasma   07/09/2017

    Phone:
    City: Kalamazoo
    State:
    Comments: Although I have commented here before, I feel compelled to do it again. Just picked up my latest purchase from Doug and crew. As in all the times previous, I was greeted like a member of the family, one of the salespersons even remembered the last 3 cars I had purchased from them. Outstanding service from start to finish just as it was from the very first car I purchased from Doug. Why anyone would go to any other place to buy a nearly new car puzzles me. You will not find a better group of people who really care and want you to be 100% satisfied with your new vehicle. Keep up the great work. You and your crew are the best in the business. Thanks again for everything.




  •  

     

    Jack Smith   5/17/2017

     

    Doug-


    A note to say thank you for the service and transportation extended to us while our

    Mariner was serviced at your facility on May 15 & 16, 2017.

    Dave went above and beyond to help my wife Sue get the vehicle to & from

    our residence for service work.

    Due to a recent fall, I'm unable to drive for some time and do so so appreciate this

    extra help given us.

    Be assured, we will continue to recommend both your sales and service operations

    to our friends.

    Jack A. Smith

     




  • Name: Kris Kirkpatrick  5/11/2017


    City: Kalamazoo
    State: Mi
    Comments: Great experience! Claire was very helpful and the car is wonderful. I had a minor body issue following my purchase with some paint scratched and they took care of it! I also got a great explanation of all the operations of the car system and my phone hooked in as I am not exactly high tech on such matters. My family has bought here and love their cars as well.




  •   Tammie Hamilton   05/04/17

     

    I just wanted to let you know what a wonderful employee you have in Dave @ the Service Center.

     

    I started bringing my vehicle over there when I worked on Venture Park because it was convenient.  I've taken a new job in Portage now but continue to bring our vehicles to Dave because he's always friendly, helpful, honest, thorough & I feel like we're well taken care of.

     

    We had an older van that our teenage son was driving.  We were aware that there were various things wrong (i.e. back wiper no longer worked) and I told Dave our intention was to just keep it running as long as possible.  He completely got it and informed me of things that were dangerous but didn't both me with the other stuff that we didn't think was even worth fixing.  Well, that vehicle died in February so then we were in the situation of finding an inexpensive vehicle for our teenager.  I asked Dave for advise and offered various idea and said "just bring it here so that I can look at it before you buy".  Well, when it was all said & done we had brought him 4 vehicles to check out before we finally bought something.  Each time he was extremely thorough telling us his thoughts/concerns, pricing for repairs, etc.  He was always very honest I felt like I had the information to make an informed decision.  As a woman, I can't tell you how important it is to me that he gives it to me straight and doesn't talk down to me.

     

    My husbands SUV is getting older as well and just this week he went to go to lunch & it started hard. Since we had just experience this same thing w/ grandma's van my husband brought it right to Dave and indicated that he thought it was the starter.  Dave took it right in (without appointment) and had it fixed by 5PM the following day.

     

    I could go on & on with examples of how he has helped me in various situations but I think you get the point.  You've got a great employee in Dave!  He's wonderful example of what customer service really means.

     

    Thanks!

    Tammie (Pasma) Hamilton




  • Name: Sean Somers  04/28/17


    City: Kalamazoo
    State: MI
    Comments: I just bought an SUV from Bud and Doug's and it's my family's 6th vehicle that we've purchased there. They have always been very professional and have provided excellent customer service. They do everything...literally everything. All we did was sign the papers! I had a trailer hitch installed on my new vehicle and the trailer place installed the wrong wiring harness so Jeff (one of the sales staff) came right to my place of business and picked up the vehicle, had it fixed and returned it to me in a few hours. Bottom line, I have always been impressed by the level of personalized attention that I've received from Bud and Doug's. I really don't think I would ever go anywhere else! Thanks for another great car buying experience!!




  • Name: Ted Maxson   04/02/2017


    City: Portage
    State: MI
    Comments: When I was in an auto bind a couple of weeks ago I turned to Bud &Doug's as I have a half dozen times before. They didn't"t let me down, they never have. They had the ideal vehicle in stock and it was perfect. I have never seen a bad car on their lot.




  • Michelle & Garrett Peaslee 03/24/2017

    What a great experience purchasing a vehicle from Claire and Doug! We purchased a Honda Pilot from them, and it was an easy purchase... no haggling, no "I have to talk to my manager", they quoted a fair trade-in price for our Honda Odyssey, and they were a pleasure to work with! We are very satisfied customers and we will definitely purchase a vehicle from them again!

     




  • Name: Russ and Marilyn VanDenBos

    Name: Russ and Marilyn VanDenBos

    City: Plainwell
    State: MI
    Comments: Just wanted you to know how much we appreciate your wonderful service in helping us find a new car. The selection made it hard because every car looked and drove so great! We are very pleased with the Rav4 we selected and so appreciate Jeff's help with all the "Techy" features in our new car. Thanks again for all the care you, Doug and Jeff, put into your service! We will always return to your place of integrity and quality service when shopping for our cars! Thanks again




  • Joan H

    Name: Joan H   11/6/16
    City: Kalamazoo
    State:
    Comments:
    If you are looking for a pleasant, honest, super fast car buying experience, look no further. Claire and Doug were wonderful. I am very pleased.


    Thanks,



  • Name: James and Sarah Veltman  10/15/16

    City: Portage
    State: Mi
    Comments:
    Quality vehicles, honesty, customer service and salespeople who take pride in their work. We have purchased two cars from Walters Jeff did a great job as a salesperson when we purchased our last vcar. They know their vehicles and truly care about their customers. Why go any place else?





  • Name: Marge Parmenter  10/14/16
    City: Kalamazoo
    State: MI
    Comments:
    I highly recommend Doug and Claire Walters for buying a used vehicle. I am so pleased with my purchase of a 2014 Toyota Camry two weeks ago. They took care of the paperwork right away and had me on the road within 24 hours of my decision. It has been a great purchase and feels like a brand new car. Doug even took care of a minor detail for me on the spot and replaced my gas cap. No problems since, but he will definitely stand by his cars. I love this place! Marge Parmenter

     

    Thanks,

     

     




  • Chuck & Jean Michaud 10/04/16

    Name: Chuck & Jean Michaud  10/04/16
    City: Portage
    State: MI
    Comments:
    Walters is the absolute best place to purchase a used vehicle. Doug stands behind every vehicle he sells. He really searches for the vehicle you want, and doesn't try to sell you something you don't. Not only do we return when we need a new vehicle, we encourage others looking for a vehicle to stop at Walters first. thanks much to Doug and his staff!!


    Thanks,



  • James Bevier

    Name: James Bevier   09/22/2016

    City: Portage , MI

    Comments:
    Even after months of my car purchase from Doug he has insisted on helping me wth an issue that would have been laughed at with any other dealer. Best place for a used car. Thanks Doug




  • Lori Lopez

    Name: Lori Lopez  09/12/2016
    Comments:
    I just bought a vehicle from Bud and Doug Walters as I had heard good things about them and they did not disappoint!! Jeff was awesome to work with and Doug was great also!! This was by far the best car buying experience I have had and I would highly recommend them to anyone wanting to buy a quality, used car for a fair price.


    Thanks,

    The Carsforsale.com Team



  • Dave Borak

    Name: Dave Borak   09/10/2016

    Comments:
    Great selection of vehicles and I appreciated seeing the price and mileage on each car. Staff was very helpful. The best car buying experience I have had in a long time.


    Thanks,



  • Mitch & Sarah Wilson

    Name: Mitch & Sarah Wilson   08/20/16
    Comments:
    We are so thrilled with the Prius that we purchased a few weeks ago. Jeff did a fantastic job working with us to find the right vehicle and Doug was fantastic. Thanks again!


    Thanks,



  • Roger & Marianne Klassen

    Name: Roger and Marianne Klassen   08/19/16

    Comments:
    Thanks, Doug, for another wonderful car buying experience! We really appreciate the quality vehicles and the outstanding service of you and your staff. We highly recommend both Walters Auto Sales and Walters Auto Service! Roger and Marianne


    Thanks,



  • Jim & Vicky Worthington

    Name: Jim & Vicki Worthington  08/18/16
    City: Vicksburg
    State: Mic
    Comments:
    We just bought our first car from Doug Walters. We were highly impressed with the personalized service we received. Awesome facility and professional staff, treating us like friends rather than customers. Thank you and your staff for your professionalism and honesty. When we get ready for our next vehicle, we will definitely start here.


    Thanks,



  • Bonnie Langeland

    Name: Bonnie Langeland  08/09/2016
    City: Kalamazoo
    State: MI
    Comments:
    Doug and staff have the best service of any dealerships in Kalamazoo. Would highly recommend them if you are in need of an auto. Great place !!!


    Thanks,



  • Ralph Forsyth

    Name: Ralph Forsyth  08/02/2016
    City: Schoolcraft
    State: mi
    Comments:
    fine sales job. fine car and fair price


    Thanks,



  • Jim Bevier

    Name: Jim Bevier 06/26/16

     
     
    Comments:
    This is my first vehicle purchased at Bud and Dougs. I will definitely buy from them again. I was treated very fairly on my trades and the level of clean on my vehicle is outstanding.


    Thanks,



  • Keith Rand 06/23/2016

    Name: Keith Rand  06/23/2016

    Comments:
    We are very happy with our purchase and the service we got. The car was very clean and the paper work went very smooth. The sales staff are very friendly and helpful.


    Thanks,



  • Sandra Russell

    Name: Sandra Russell   06/08/2016

    City: Mason
    State:
    Comments:
    I gave Doug specifications of a car I wanted and the price range I wanted to spend and he was able to find me the perfect car at the right price with more bells and whistles than I asked for. I love my new car and couldn't be happier. Doug did me right and recommend him to anyone who wants a good car!




  • Kip Kerby

    Name: Kip Kerby  06/04/2016

    City: Paw Paw
    State: MI
    Comments:
    Doug,my first purchase vehicle goes back to 1983 when I traded a 1980 Toyota for a 1984 Cutlass Ciera Station wagon. Then I bought a 1991 Buick LeSabre T Type that went 300,000 miles. You have always been awesome to deal with and to date as we left for many year have returned three weeks ago to purchase an incredible 2015 Mazda CX-9 from your lot and WOW! I Can say you have earned my business back forever. The wife and kids love the new car and we are as thankful to have bought it from you as you are of us returning back to you. Thanks to you and Jeff for being so incredibly helpful with our purchase. Thank YOU AGAIN! I will spread the word and tell my 3,212 friends, family and all I know to check with you and your lot. Best Cars on the market and as always well above par, for sweet cars.




  • Susan Clapp

    Name: Susan Clapp   05/23/16
    Comments:
    Love my new car, have gotten my at least five cars from Doug, always goes out of his way to help me, wouldn't go to anyone else. Thank you again for the excellent service.




  • David Wagner

    Name: David Wagner  04/26/16

    City: Kalamazoo
    State: MI
    Comments:
    Have bought several cars at Bud and Doug's. Always treated exceptionally well and their cars are always excellent. Latest purchase was a CRV and we love it! Highly recommended!!




  • Jane King

    Name: Jane King  04/06/2016

    Comments:
    I am totally thrilled with my RAV4 that was purchased in March! Jeff Kirk did a terrific job helping me select just the right car. The RAV was on my radar but he suggested a couple other good options, just to be sure I found exactly the right car. I was also extremely pleased that the problem with the CD player was immediately addressed, no questions asked. Happy to recommend Walters and Jeff to anyone looking for a vehicle.




  • Flo Friender

    Name: Flo Friender  03/09/16
    City: Scotts
    State: MI
    Comments:
    Between my husband and me, we figure we have bought more than a dozen vehicles from Bud and Doug Walters. My latest purchase was a 2012 Honda Fit, with standard transmission, one of my requirements. Due to a messy legal situation, I found the car several weeks before I could make a firm commitment, and Doug held it for me with no problem! I was so sure of Doug's quality that I never actually drove the car before purchasing it! Nor did I have it inspected until after I bought it. Kendall's found no problems, and said they have never found any problems with a car purchased from Walters! You have a gift for finding quality vehicles! I have been singing your praises to everyone I talk to! Thanks again for your friendly high quality attitude, service and vehicles.


    Thanks,



  • Frank & Pam Brownell 02/26/2016

    Name: Frank & Pam Brownell   02/26/2016
    City: Kalamazoo
    State: MI
    Comments:
    Truly appreciated the service we received.They were even kind enough to notify us that we had forgot items in the old vehicle. Would highly recommend.


    Thanks,



  • Jeremy Koch

    Name: Jeremy Koch  01/17/2016

    City: Portage
    State: MI
    Comments:
    We recently bought a Subaru Forrester from Doug and we love it. Our family always goes to Bud & Doug and we are always extremely satisfied. On top of great knowledge, the staff goes above and beyond, like when sales rep Alex took 30 minutes to teach us all about all the cool features. If you need a car, there is no need to go anywhere else.


    Thanks,



  • Todd Waldron

    Name: Todd Wadron   12/21/15
    Phone:
    City: Kalamazoo
    State: MI
    Comments:
    I recently purchased my fifth vehicle from Doug. The fourth one I kept for 12 years, (sorry Doug, I'll try to not wait so long next time). Our circumstances were unusual this time, but Doug held the car we wanted for three weeks on just our word. He and his staff are just down right decent people treating people with honesty and integrity. Thanks again Doug !






  • George Spicer
    Name: George Spicer  11/15/2015

    We received excellent service from Doug and Alex. We were never pushed or pressured to make a purchase and the selection of vehicles was outstanding. If I had to make another purchase this is where I would start.

    Thanks,



  • William Slack

    Name: William Slack
    City: Kalamazoo
    State: Mic
    Comments:
    Having just purchased my 3rd truck and 5th vehicle I was please that there customer services and professionalism is still the best.


    Thanks,



  • Jim T
    I wouldn't go anywhere else.
    By JimT from Kalamazoo, Michigan | September 17, 2015

    My name is Jim Tomlinson. My wife and I recently purchased another car from Doug Walters. This is the 10th car either my wife and I or our children have purchased from Doug. He features nearly new cars without the new car prices. Everything Doug has on his lot is in superior condition. He is very meticulous about his vehicles. Equally important for us is the fact that Doug always treats us like we are special . . . More like friends than customers. There is no high pressure sales. If he doesn't have exactly what we want he searches for us. When he finds a car that he thinks we want, most of the time we buy it. If it isn't just what we want he puts the car on his lot and continues the search for us. Previously, I tried car dealerships in the Kalamazoo and Battle Creek areas. I always found myself frustrated with sales people and managers who were more interested in pushing a sale versus trying to make me happy. Never again. When you deal with Doug, you're done haggling with th
    e rest. Thank you Doug for your help.

    Rating from JimT

    Overall: 5
    Customer Service: 5 out of 5
    Buying Process: 5 out of 5
    Quality of Repair: N/A
    Overall Facilities: 5 out of 5



  • Murray Cooper
    Name: Murray Cooper  09/05/2015

    City: Richland
    State: MI
    Comments:
    Walters Autos is an excellent company to deal with. Their integrity is excellent. They provide a quality product, good service, a fair price. No high pressure sales. They work with you to find the car you want in the price range you desire.

    Thanks,



  • Mary Nap

    Name: Mary Nap   8/30/2015
    City: Kalamazoo
    State: MI
    Comments:
    I heard many comments about the service at Walters Auto, I wanted to check it out for a potential used car. Doug went above and beyond. When he didn't have quite the right car on the lot, he found one he thought was perfect...and it is! When Doug was busy, Jeff helped get cars ready for test drives and also answered any questions I had. Personable, friendly, honest and willing to work all the details out. I looked a couple of other places and this business is the BEST!! LOVE MY CAR!!!


    Thanks,



  • Kathy/Mike Koets 08/01/2015

    Name: Kathy/Mike Koets   08/01/2015

    City: Kalamazoo
    State: MI
    Comments:
    We couldn't be more pleased with our new vehicle.it was exactly what we were looking for, in excellent condition, and at a very good price. You made the purchase easy and we drove home with our new car that usame afternoon. Excellent service and car. We highly recommend dealing at Bud & Doug Walters, and will certainly return for our next car. Thank You!


    Thanks,



  • Bob Moore

    Name: Bob Moore  07/28/2015

    Comments:
    I was looking for a specific vehicle and was having no luck finding it. I went to Doug to see if he had what I was looking for. Unfortunately he didn't have but he told me he wold find what I was looking for. In a very short time, he found exactly what I wanted and it was in better shape than anything I was looking at and at a much better price. He took all the stress out of vehicle shopping. I will recommend everyone to Doug for the next vehicle. Very impressive service.


    Thanks,



  • Ken Robison

    Name: Ken Robison   06/16/15

    City: Portage
    State:
    Comments:
    2nd car I have bought from Walters Auto and both cars have been great! Chris and Doug are great to deal with! I will definitely be doing business with them again.


    Thanks,



  • Gloria Beery

    Name: Gloria Beery   04/28/2015

    City: Portage
    State: MI
    Comments:
    We just bought a car from Doug Walters and we highly impressed with the personalized service that we received. Doug handled everything from finding a great interest rate on a car loan to notifying our insurance company. It was the least stressful experience I have had when purchasing a car. From the test drive through the purchase, there was absolutely no stress or pressure felt. I would recommend that everyone in need of a car check out Bud & Doug Walters Auto Sales.




  • Liz Mehta

    Name: Liz Mehta   04/24/15
    City: Portage
    State: Mi
    Comments:
    Just want to let the world know, if you are looking for an honest auto dealer, look no further than Doug Walters auto sales. I have purchased my 4th car from him end of last year.....service doesn't get any better! Sincerely, Liz Mehta


    Thanks,



  • Stephanie G.

    Name: Stephanie G.  04/21/2015

    City: Parchment
    State: MI
    Comments:
    It was a pleasure, working with Doug and Jeff at Bud & Doug Walters Auto Sales earlier this month. I am getting used to my newest ever used vehicle, a 2012 Ford Escape XLT. My mechanic--Dave Preston of Shaver Road Auto--was right on in recommending Bud & Doug Walters. This dealer's excellent reputation in our community continues to be earned every day via their top notch vehicles and warm yet professional sales service.


    Thanks,



  • Leonard Lebowitz

    Name: Leonard Lebowitz   04/16/15
    City: Paw Paw
    State: MI
    Comments:
    Just bought our approximately 10th car from Doug and couldn't be happier with the customer service. The cars we've purchased have always been very clean and well-maintained. Will continue to refer others to this establishment and continue to purchase cars here in the future. Thank you Doug!


    Thanks,



  • Joe Mitchell

    Name: Joe Mitchell    04/11/15
    City: Portage
    State: MI
    Comments:
    Doug, I just wanted to comment since I have bought 4 vehicles from you over the years. We bought our last car from you and it was a 2002 Camry XLE. It had somewhere in the neighborhood of 40,000 miles. It has been around 7 years know and it still runs and looks great. I trust your dealership and your honesty. I will be back to purchase another vehicle for sure!


    Thanks,



  • Jason Behrens

    Name: Jason Behrens


    City: Battle Creek
    State: Mi
    Comments:
    Bought our 07 Honda Accord 2 years ago and it was like a new car then and is still a great car with no issues. I would buy from again for sure. I got better treatment than a dealership. Awesome facility and professional staff.


    Thanks,



  • Laura Vlietstra

    Name: Laura Vlietstra   04/02/15
    City: Kalamazoo
    State: MI
    Comments:
    Thanks so much for helping to find the right car for me. My car was detailed beautifully when I got it and I am enjoying it thoroughly! Chris was very knowledgeable and professional. Thanks again!


    Thanks,



  • Peter Newhouse

    Name: Peter newhouse

    Comments:
    Great dealer to work with. Doug goes the extra to find excellent used cars and sells them at an affordable price. My wife and I have purchased 5 cars from Bud and Doug's and I wouldn't even look elsewhere.




  • Ed Szumowski

    Name: Ed Szumowski
    City: Hastings
    State: MI
    Comments:
    We have purchased three vehicles from Chris at Walters Auto. It is our favorite place to shop for cars, because of their professionalism, integrity, quality of inventory and service. A place you can trust!


    Thanks,



  • John Frazier

    Name: John Frazier  01/29/15

    City: Battle Creek
    State: MI
    Comments:
    Chris was the one who sold me my 2011 Honda CRV. Chris, as well as the rest of the sales department I'm sure, are great people who will give you a very good deal on your next car purchase!! Chris gave me a VERY good deal on my trade-in!! It was a relaxing, feel good buying experience. Plus they have a very nice inventory and show room! I highly recommend this dealership. My trade-in also sold very quickly! Thanks for making the last member of my family to be a Honda owner!


    Thanks,



  • Dave Breithaupt
    Hi Gary,  12/08/14
    Hope your hockey is going well.
    I had my rear brakes done today at Walters on my 2012 Honda Pilot.    Just wanted to pass along that Doug Simpson and crew were very professional and have earned my business to keep going back.    I’ll spread the good word when I can.
      Thanks again for Pete’s fine running Toyota 4 Runner and my Honda.
     
    Dave Breithaupt



  • Jenny B 10/23/2014
    Couldn't be happier-amazing!
    By Jenny B. from Kalamazoo, Mi | October 23, 2014

    I recently purchased a vehicle from the dealership and had a few minor issues, none of which were their fault by any means! For example, I noticed that I had these spots all over the hood of my car, that were from these berries that kept falling from this tree I would always park under at work! Started to take the paint off so I called them just to see if there was anything they could do to remove them. They happily looked at what was going on and tried the best they could to remove the spots. Then I must've hit a pretty bad pot hole and my splash guard from underneath my car became loose, they happily fixed that as well. The customer service is absolutely amazing, fast, SO friendly and Doug is always going above and beyond to ensure his customers are happy. You don't get customer service like that these days, so it's a great feeling knowing that you're going to be taken care of. Really and truly, it's been a wonderful experience all the way around.

    Rating from Jenny B.

    Overall: 5
    Customer Service: 5 out of 5
    Buying Process: 5 out of 5
    Quality of Repair: 5 out of 5
    Overall Facilities: 5 out of 5



  • Matt Shankle 10/28/2014
    Matt Shankle   10/28/2014

    Good evening,  

    My name is Matt Shankle - my wife, Keesha, and I have bought two vehicles from the Bud & Doug Walters group, and Jeff Kirk, in the last two and a half years; most recently due to an accident that totaled the first vehicle we bought from Jeff.

    I'm emailing you to inform you of the extreme satisfaction both my wife and I have had in dealing with Jeff and the Bud & Doug Walters group. After the accident on 10/20/14, I emailed Jeff on 10/21/14 to inform him we were in the market for a new car after we found out the car was totaled. I gave him some pretty specific parameters (AWD, high mpg, small SUV) and asked him for assistance. Jeff was prompt in his response, professional in his recommendations and extremely knowledgeable about what our goals were. We were able to connect with him through the website to search inventory and finally in person on Saturday morning for some test drives. Jeff took his time with us without being too "salesmansey" and really helped us dissect our options. After driving one vehicle, my wife and I both said no matter what, we're buying a vehicle from Jeff.

    After driving three vehicles, we came back to the original recommendation from Jeff. We loved the options (warranty and all our parameters were met) and the price was extremely competitive. The only thing Jeff wasn't able to do for us was offer a new body style Ford Escape to drive. We told Jeff that we wanted to drive one and that we'd be back. Let me tell you that the experience we had with Jeff and the experience we had at the "big dealership" was night and day. As a marketing/sales professional myself, I can't thank Jeff enough for shooting us straight and giving us a deal that was reasonable for both parties. The Ford dealership gave us the old "sales manager coming in to beat prices" technique, but my wife and I weren't having that. We weren't happy with the Escape anyways and knew the Tuscon back with Jeff was what we wanted. All in all, we spent MORE TIME with the Ford dealership to test drive ONE car than we did with Jeff to test out THREE...and that wasn't by choice with the Ford dealership.

    We came back to Jeff, asked to drive the Tucson again and returned to buy it. Jeff got the financing setup on Saturday but unfortunately didn't get approval until 3pm - where we are so happy with Jeff is he met us Sunday at noon to hand over the keys and for us to give him the check. He was very knowledgeable with the paperwork, explained everything clearly and concisely, and got us on the road quickly with our new vehicle!

    Please accept this as a letter of recommendation for Jeff Kirk. His professionalism, empathy, salesmanship and over all outstanding personality have not only made us life long Bud & Doug Walters customers but we will consistently refer people to Jeff because of his character and the value he can deliver on vehicles.

    Thank you for your time and we look forward to a long relationship with your organization.

    Sincerely,


    -Matt Shankle



  • Megan Sorenson

    Name: Megan Sorenson
    10/04/14

    City: mason
    State: Mic
    Comments:
    I just bought my first car ever and Doug was amazing! Thank you for making this experience so easy and fun. I couldn't be happier with my new car!




  • Tammy Schweda

    Name: Tammy Schweda   09/01/2014


    City: Alto
    State: MI
    Comments:
    What great customer service! Loved our salesman Jeff! Would highly recommend this place!




  • Tom & Cheryl Wilkinson

    Name: Tom Wilkinson  07/30/14

    City: Portage
    State: MI
    Comments:
    Doug, Thank you for your great service and making the purchase of our new car enjoyable. Looking forward to dealing with you on our next purchase.


    Thanks,



  • Gwen Thomas

    Name: Gwen Thomas

    07/18/2014



    City: Kalamazoo
    State: MI
    Comments:
    I recently bought a 2011 Malibu from you and just wanted you to know I love my car. I appreciate the great service I was given. I also wanted to thank Doug for giving me extra time to get the title to my car. You guys rock!


    Thanks,



  • Karen & Dave

    Hi Chris,

    Just wanted to say thanks for sending the cargo net..We are enjoying the car and look forward to many years of trouble free driving..It was a pleasure doing business with you and we will not hesitate to recommend you to our family and friends.

    Thanks,
    Karen and Dave
    Fruitport MI




  • Les Minor

    Name: Les Minor
    Alternate Name:


    City: Portage
    State: MI
    Comments:
    I recently bought a 2014 Jeep Grand Cherokee from Doug. I have bought many vehicles from Doug over the last 15 years or so. Doug and his staff are always professional and courteous to work with. If you want the ultimate buying experience with that old fashion personal touch, I would highly recommend you talk to Doug and his staff before buying that next car. Thanks again Doug! Les Minor


    Thanks,



  • Terry & Janice Simpson

    Name: Terry & Janice Simpson


    Great staff and very impressive dealership, Doug and his staff went out of their way to help us and make sure we were taken care of. Thanks again Doug for making our purchase a pleasant and fun experience,


    Thanks,



  • Susan Miller

    Name: Susan Miller
    06/10/2014



    State: Mi
    Comments:
    I recently purchased my third vehicle from Bud&Doug Walters Auto Sales. As always the car was delivered in perfect condition and all promises were kept. This dealership has a stellar reputation statewide . Chris Herrington is always a pleasure to work with and I would highly recommend him and the dealership.




  • Luann Kucks

    Name: Luann Kucks

    City: Kalamazoo
    State: MI
    Comments:
    I just bought a 2013 Honda CR-v-x and I love it. I had been on line shopping for a used vehicle for 4 weeks. Doug was polite, fair and knew I wasn't all about sales. He was fair with the pricing and with trading in my vehicle. I couldn't of asked for a kinder salesman. I would suggest anyone looking for a used car to visit Bud & Doug Walters Auto Sales. I know I am going to have many years with my Honda and I thank him so much!


    Thanks,




  • John Thomasma

    Name: John Thomasma
    City: Wyoming
    State: MI
    Comments:
    Doug, Thank you so much for your help in finding my latest car. If anybody can hit a Grand Slam with the bases empty its you. It happened with this car. Over 10 cars purchased from you over the years always the same great service and attention to detail. Thanks to your staff also as they made me feel very comfortable the entire time I was there. Thanks again, see you next time.


    Thanks,



  • Catie & Derek Nelson

    Name: Catie & Derek Nelson

    City: Kalamazoo
    State: MI
    Comments:
    To Whom it may concern: We had the privilege to work with Jeff at Walters Auto. He was fair, honest, and knowledgeable. When searching for vehicles (either new or used) that is all you can ask from a dealer or salesperson. We found Walters by luck...but will be back for our next vehicle and have no problem recommending them to anyone. They aren't like normal dealerships and we couldn't be happier with our purchase. Sincerely, Catie & Derek Nelson


    Thanks,



  • Rich and Kari Blair

    Name: Rich and Kari Blair

    City: Kalamazoo
    State: MI
    Comments:
    We just wanted to "Thank You" again. Your dedication to customer service and selling quality used cars is unmatched. It is always an enjoyable experience to purchase a vehicle through Bud and Dougs.


    Thanks,



  • Jim & Debbie Koron

    Name: Jim & Debbie Koron
    City: Grand Rapids
    State: Mic
    Comments:
    Found the perfect Town & Country Limited we were looking for. To our surprise we also found the perfect used car dealership to purchase it from. Thank you so much to Jeff for the great service.


    Thanks,



  • Name: Jeff Osterhouse


    City: Schoolcraft
    State: MI
    Comments:
    We bought our first vehicle from Bud & Doug Walters Autos Sales almost 12 years ago. We still have the 14 year old vehicle today. We bought our most recent vehicle from them almost a year ago, and absolutely  love it!!! ONLY the highest quality vehicles are sold here, so you always know what you’re getting!!! Most of the vehicles still carry the manufacturer’s warranty, which provides the greatest piece of mind. And if any work does need to be done to the car, they will usually help facilitate the repairs. All you have to do is ask!




  • Robin Lamie
    Name: Robin Lamie
    State: mi
    City: portage


    Comments: We heard of Bud and Dougs through a friend years ago, and have never gone anywhere else!! They always have what we need, and go above and beyond to make it work with our budget and even after the sale, they are available for questions, problems that may arise, and ALWAYS make sure we are satisfied customers. We now have all four of our teenagers with vehicles from them as well as our family vehicle. Thank you Doug and Bud for giving us a safe and reliable place to shop!



  • Bob Kent
    Name: Bob Kent
    State: MI - Michigan
    City: Kalamazoo


    Comments: I recently purchased a 2012 Ford Edge at Walters. Best experience purchasing a car I ever had. Sales person (Jeff) really made an effort to learn what I was looking for and needed. I'm confident I got the best match balancing need and cost. The whole transaction was handled with efficiency and in a timely manner. Well done Walters Auto Sales, I will return.



  • Al Thompson
    Name: Al Thompson
    State: Michigan
    City: Portage


    Comments: Jan./2014 Just bought a 2012 Ford Edge from Jeff at Doug and Bud Walters this past week. They were very friendly, helpful, courteous and I also think fair. I have nothing but good things to say about this business. I will be back on next vehicle. Al Thompson


    Al, really appreciate the comments and as well the business, I look forward to seeing Sandra and you in the future.

    Jeff Kirk
    Bud & Doug Walters Auto Sales

    Jeff, it was sincere.  Meant every word.  We'll be back for next car.  I see no reason to go to a new car dealer again.  Waited too long to find this out.  Love the Edge.  Al T
    On Jan 24, 2014,




  • Tim Russell 01/06 2014
    Name: Tim Russell   01/06/2014

    Phone:
    Comments: I worked with Jeff to purchase a 2008 Accord. Jeff backed by his team did an outstanding job making my buying experience the best I have ever had. When I reported a minor issue after my purchase, both Jeff and Doug worked together to make sure I was completely satisfied. I look forward to the opportunity to work with them again and I would not go anywhere else.



  • Laurie A VanderBerg
    Name: Laurie A. VanderBerg   01/04/2014
    State: Michigan
    City: Richland


    Comments: Doug makes purchasing a vehicle seem less and highly enjoyable. He and his staff are extremely courteous, professional and accommodating. We have dealt with them in the past as well. In my professional opinion, Bud & Doug Walters Auto Sales is the 1st and only place to find a high quality used vehicle. They should be the most highly regarded in the business. Thank you Doug and staff! Warmest regards, Laurie and John VanderBerg



  • Russ & Marilyn VanDenBos
    Name: Russ & Marilyn VanDenBos  01/03/2014
    State: Michgan
    City: Plainwell

    Comments: We are so happy with our Toyota Venza we purchased last November. Doug is an exceptional sales person with his kind and helpful advice as we determined what vehicle was best for us. Jeff was helpful too with the technology piece in the car. We have purchased ONLY from Bud & Doug since 2008, and would think of none other! We came back with a concern with the car and it was repaired immediately! All the cars we have bought from Doug have been outstanding. We tell all our friends about this wonderful car dealership. It's the best!



  • Sue Bensinger
    Name: Sue Bensinger   12/08/2013
    State: MI
    City: Kalamazoo


    Comments: Love my 2012 Escape and really appreciate how hard everyone worked to find me what I wanted. Well done!!! I am telling my friends:)



  • Cyndi Kochevar Bouma
    Name: Cyndi Kochevar Bouma  12/02/13
    State: MI
    City: Kalamazoo


    Comments: We have again purchased a car from Bud & Doug's and I'm not sure we'll go anywhere else ever again. Good selection of cars, great service, honest information about the vehicles, and fair prices. I'm not a fan of looking for cars or even the whole car-buyng process. But, they make it easy. As I've said to Doug, it's like having a personal shopper. We've recommended Bud & Doug's to several people who have also purchased cars there and not one has had a complaint.



  • Jerry Zacharias
    Bud & Doug Walters Auto Sales has received a 5 star review by a consumer on Cars.com.

    Great service and very reliable and no pressure
    By Jerry Zacharias from Kalamazoo, MI | November 21, 2013

    Found a used Toyota Highlander for my wife at Bud and Doug's Auto Sale about 3 years ago. She came in looked at it and test drove it. Fell in love with it, so we traded our Buick Lucerne in on it. Doug gave us more for trade in than any other dealer around. We have not had any problems at all. Doug and his sales staff are very professional, knowledge and helpful. Absolutely no pressure to buy the vehicle which impressed me the most. When it was time for one of our church members to buy a van, I took him over to Doug needless to say they bought a Toyota Sienna from him. They are very pleased with their vehicle. Recently I purchased a town and country minivan from him and trade in my vehicle again Doug gave me more on trade in than the other dealers. So far no problems with the vehicle. I believe Doug gets in quality cars and has them check out and serviced. I can't say enough about Doug and his staff, great people to work with. I will be returning Doug when were ready to buy another vehicle.

    Rating from Jerry Zacharias

    Overall: 5

    Buying Process: 5 out of 5
    Overall Facilities: 5 out of 5



  • Mike Parent
    Name: Mike Parent
    State: MI
    City: Paw Paw

    Comments: I just made my second purchase from Jeff and Doug. I could not be any happier with the beautiful vehicles I bought or with the fantastic service I have received. Doug's team really knows how to take care of their customers! I only wish I would have gone to this dealership years ago. Needless to say, I will go back!



  • Robert Chase
    Name: Robert Chase
    State: MI
    City: Otsego


    Comments: Amazing and incredible experience. We test drove the vehicle on Saturday and took possession of the vehicle on Wednesday. Jeff took care of all the paperwork, financing and details. This is the second car that we have purchased from Bud and Doug Walters and we are extremely pleased with the selection and service.



  • John Laughlin
    Name: John Laughlin  11/14/2013
    State: Michigan
    City: Jackson


    Comments: I'm 70 yo now and every used car I ever owned was from Bud & Doug Walters. My first was many years ago when Bud had a small lot on portage Ave. I always felt comfortable during and after any purchase. Doug now make sure you are happy with your purchase when you drive off the lot and afterwards. Never buyers remorse. I live in Jackson and my next purchase will continue to be from Bud & Doug walters.



  • Brandon W.
    Name: Brandon W. 11/05/2013
    State: MI
    City: Plainwell


    Comments: I purchased a hard to find Infiniti G35X Sport from Doug a little over a month ago, and I couldn't be more happy with my choice of a dealer to buy from. I typically do not enjoy purchasing vehicles from car dealers, but you guys were a complete pleasure to deal with. I purchased the car and drove it off the lot in less than one hour and without reservation regarding the purchase. Throughout the process, I felt as if I was being treated with the respect and honesty that is rare to find in your industry. Even after a minor issue presented itself with my new car, of which was days after the dealer warranty expired, you didn't even hesitate in assisting me with the problem and quickly resolving it free of charge. Your company and approach has exceeded my expectations and has earned my customer loyalty for life.



  • Ben & Kim Pomeroy
    Name: Ben & Kim Pomeroy
    State: MI
    City: Plainwell
     
    Comments: The Highlander was the 2nd vehicle we have bought from Doug and we are very happy with it. It's hard to find a good, reliable vehicle and even harder to find a place that doesn't apply pressure to buy. We appreciate the outstanding service we always receive from Doug and his staff. Everyone is always happy to help. I think the best compliment I can give is in the past, whenever I bought a car, I'd remove the sticker with the name of company I bought it from immediately. I don't ever give free advertising to businesses that do not deserve it. I proudly display my Bud & Doug's sticker and would never remove it. I'm happy to drive around with that sticker on my car! Thanks again!



  • Alex & Daniel Harvel
    Name: Alex and Daniel Harvel
    State: Michigan
    City: Kalamazoo

    Comments: Chris, We have went to all of the car places around town and none of them compare to your service. We would like to thank you for all your help and for making us feel safe and putting us in a safe reliable car for our son. Every where else we went to tried to put us in over priced crappy cars you were straight to the point no bs we loved that thank you so so so much! For all your help Alex and Daniel Harvel



  • Lacie & Josh Hartman
    Name: Lacie & Josh Hartman
    State: MI
    City: kalamazoo

    Comments: Doug went above & beyond our expectations. The service you provide is outstanding & we appreciate all of your help in finding the right vehicle for us. I LOVE my Traverse!! Brad did an excellent job making it pristine clean for us. We will definitely see you in the future when Josh is ready for a new truck!! Thank you so much!!!!



  • Lanee Welburn


    From: Lanee Welburn
    Date: September 15, 2013,


     
    Hey Chris,
     
    Took me almost as long to write this Thank You as it did to pick out my car.  Glad we took the time though, I absolutely love it.  Thanks so much for your patience and knowledge and all the dealing you did for me.  You guys saved me on the Pilot, and I truly appreciate that.  And for you and Doug to throw in a sunroof to make it my perfect car was amazing.  I really do enjoy working with you guys and will continue to stay a loyal customer.  I keep sending people your way, telling them you are the best and will take care of them.  I need more business cards from you though. I have a few friends about to be in the market for a new ride but not sure on there budgets yet, I'll do my best to bring you some business.  You guys have been really good to me and I truly appreciate the time and patience you took with me and the added bonuses also.  Been going back and forth to Detroit for Dr appts and the fuel mileage is amazing(even at 89)lol.  My 2012 Kia Optima was the way to go and it gets a lot of looks.  Thanks again so much for all your help and understanding along the way.  Looking forward to the next purchase.
     
    Lanee Welburn
























  • Glen Kellam
    Name: Glen Kellam

     


    Comments: My wife and I have purchased our vehicles from Bud & Doug Walters Auto Sales for many years. We appreciate the honesty and integrity of the staff and the quality of the vehicles that they offer for sale.



  • Scott & Jenna Merlo
    Name: Scott and Jenna Merlo
    State:
    City: Kalamazoo

    Comments: We just purchased our 5th car from Doug. The quality of the cars and the service are unmatched by any other dealership. I recommend Walters to anybody looking for a car.



  • Dan & Sharon Fry
    Name: Dan&Sharon Fry
    State: Mi
    City: Bangor

    Comments: Great experience once again, treated very professionally as usual. Super Happy with our choice of the RX 330. You have sold us a super automobile once again as you have everytime I've stopped to say hello in the past - Get It! You have outdone yourself again with your super sharp low mileage, like new inventory! Keep up the great job fellows. Thanks again, Dan & Sharon Fry



  • Ed and Sally Mahieu
    07/31/13
    Chris,
        Just want to take the time to say thank you for your perseverance in getting a new panel for our Camry. It looks so nice and shiny. We are still enjoying the car very much and so glad we made that choice and chose to do business again with Bud and Doug Walters.
        We appreciate the time you took with us and the pleasantness of everyone we came in contact with in your office. So thank you again to you and everyone we had the pleasure of meeting.
     
    Sincerely,
    Ed and Sally Mahieu



  • Janene Weis
    Name: Janene Weis
    State: MI
    City: Battle Creek

    Comments: It was a pleasure working with Chris! Buying my new 2012 Subaru Outback was really easy, and the best car buying experience that I ever had. I'll definitely recommend Chris Herrington at Walters Auto Sales to family and friends!



  • Kathy Cliffman
    Name: Kathy Cliffman
    State: Michigan
    City: Kalamazoo

    Comments: Doug, You go above and beyond to assure that we (buyers) are well taken care of. We've known you for over 22 years and you are still the best used auto dealer this side of the Mississipi. Your cars are top notch like new and anyone buying from you can be sure they will have a dependable car for a very long time. Our Cadillac was gorgeous, we really enjoyed driving it and as you know, it just wouldn't wear out. My new Camry is out of this world fabulous, you had exactly what I was looking for. But I remember you telling me that if you didn't have it on the lot you'd find it so I wasn't worried that I wouldn't get exactly the car I wanted. The price was more than fair, you saved me a ton of money on this one. I tell anyone I know looking for a car to see you, they for sure won't be sorry.



  • Scott Sylvestor
    Name: Scott & Lisa Sylvester
    State: MI
    City: Mattawan

    Comments: Doug, Thanks again for assisting us on the purchase of our Lexus GX470. This is the second vehicle we have bought from Walters and your team does a great job delivering a superior used vehicle!



  • Dave Lawrence
    Name: Dave Lawrence
    State: MI
    City: Harrison

    Comments: I started my search for a C-2 Vette many, many months ago. Looked at way too many to mention on line. Then I found a 1964 at Walters Auto Sales. I was very interested after reading the online write up. Then I spoke with Doug Walters on the phone. This guy was very informative and seemed very honest about the car. Couldn't wait to get there to see it. This guy is truly an honest, informative, helpful professional! I bought the car partly because of Doug and a lot of, I fell in love with this Classic. I traveled 200 miles for this buy and will be going back to purchase from Doug again! Probably won't be a classic Vette but still will be a great find and buy from a professional. Wish he was closer in distance so I could send friends his way as well.



  • James
    Name: James
    State: Michigan


    Comments: I have lived in the Kalamazoo area all of my life and it seems like Walter's Auto Sales has been around for most of it. I am known as being a shopper and never making a major purchase on the spur of the moment. But recently I saw just what I wanted on the Walter's lot, the price seemed fair and most of all, I felt the confidence to go ahead with the purchase because I had always heard that the Walters could be trusted to be fair and honest and that they would stand behind the cars they sold. My confidence was confirmed as we completed the sale. A most pleasant buying experience! James Keene



  • James Menchinger
    Name: James Menchinger
    State: Michigan
    City: Portage

    Comments: A Chevy Malibu purchase last week was the third car I have purchased at Bud and Doug Walters Auto Sales. Chris, my sales rep, did a wonderful job navigating me to a decision on a beautiful Chevy with only 4500 miles on a 2012. I was quite pleased in the honesty and care given to help me make a decision. The care of the car as I got it with a full tank and washed clean which made my drive away complete. I drove it to South Bend last night and it was so smooth. Thanks Chris.



  • Ralph & Beth Weber
    Name: Ralph & Beth Weber
    State: MI
    City: Kalamazoo


    Comments: With our first visit, we were impressed with the warm and friendly atmosphere. We did not feel pressured in any way, but were made to feel that you wanted us to be fully satisfied with our vehicle purchase and that you were willing to go the "extra mile" to help us in any way you could both with our new purchase and also, with our trade-in. Our son had highly recommended you to us, and we would be quick to pass that recommendation along to others. Thank you for your service!



  • Jerry Boza
    Name: Jerry Boza  05/06/13
    
     
    City: Kalamazoo
    State: Michigan
    Comments:
    Ashley loves the van. Thanks for the help and replacing the battery for no 
    charge.  I know where I'm coming when I'm ready to upgrade from my old truck.
    



  • Barbara
    Name: Barbara 
    McKinney
    City:Kalamazoo State: Michigan Comments: We love our new 'benz'! This is the third car we've bought from you, and we couldn't be happier with the service. You guys are great! Thanks so much.



  • Barb Weston
    Name: Barb Weston
    04/24/13
    City: Constantine
    State: mi
    Comments:
    we had a great experience purchasing my 2012 Suburu Outback! Chris and Doug have 
    been very patient as I have been test driving different SUV's for almost a year 
    before making up my mind. they always have the highest quality vehicles on the 
    lot, and know them well. this is the third vehicle we have purchased from 
    Walters over the last 15 years, and we'll be back!
    



  • Tom & Pam Shumaker
    Name: Tom & Pam Shumaker  04/07/13
    
    City: Kalamazoo
    State: MI
    Comments:
    We are very pleased with the Equinox, and the entire purchase experience. We 
    will recommend you to all our family and friends. Thanks for doing such a great 
    job for us!
    



  • Mark Marshall
    Name: Mark Marshall
    03/27/2013
    City: Kalamazoo
    State: MI
    Comments:
    Doug Walters goes further in customer satisfaction than any dealer I have ever 
    dealt with.  Even after I bought my car 3 years ago, Doug helped my get my Buick 
    fixed that I bought from him, without hesitation.  I would recommend all my 
    friends to go see Doug anytime they are looking to buy a good used car.  Thanks 
    Doug...
    



  • Beth Herman
    Name: Beth Herman  01/16/13

    City: Kalamazoo
    State: MI
    Comments:
    The customer service and low-pressure environment with Jeff and all of the staff at Bud and Doug Walters Auto Sales is one of a kind!  I never felt like I was working with a "sales-person".  I will return to your business in the future and recommend to friends and colleagues.  Thank you for a great buying experience!



  • Olivia Dorgan 11/26/2012
    Name: Olivia Dorgan
    
    11/26/2012
    City: Mason
    State: MI
    Comments:
    Both of my cars have come from Bud and Doug Walters and when my family is 
    looking for new vehicles, Doug is the first person we call. I've bought the cars 
    in great shape and they've served me well. I always received great service at 
    the time of sale, but Doug went above and beyond for me with my last purchase. 
    Bud and Doug Walters have my recommendation every time for a car dealer in 
    Kalamazoo. 
    



  • Sue Allard
    Name: Sue Allard
     11/10/12 City: Kalamazoo State: Michigan Comments: My husband and I have purchased four vehicles from Bud & Doug Walters Auto Sales. All the cars have been great for us. There is no other place I would go for an automobile. I feel totally comfortable going there by myself, and have never felt pressured to buy anything. Chris is always friendly and willing to work with you. I will always recommend that you stop here first when looking to buy a car. You will not be disappointed.



  • Denny & Barb Callahan
    Name: Denny & Barb Callahan
    10/30/2012
     City: Metamora State: Mi Comments: We purchased our Dodge Ram from Bud & Doug Walters in June. What a great truck! It has proven to be a great vehicle and the dealership was one of the friendliest and cleanest that we have ever encountered. The service after the sale was phenomenal. We would highly recommend and intend to do all of our future purchases at Bud & Doug Walters.



  • Mark Waber 09/27/2012
    Name: Mark Waber   09/27/2012
    
    City: Kalamazoo
    State: Michigan
    Comments:
    Talk about friendly customer service, that is what you get at Bud & Dougs. They 
    also offer top notch quality Used cars, so when you drive away you know you are 
    in the best used car possible. I highly recommend Bud & Doug Walters Auto Sales 
    for your next used car purchase. Thanks to Doug and all of his staff for a great 
    buying experience. 
    



  • Laurie 09/08/12
    Name: Laurie
    
     
    State:MI 
    Comments:
    Thank You for the great auto buying experience.  I appreciate Doug working with 
    my family and mechanic in Kalamazoo especially since I live out of town.  When 
    my family heard I was searching for a vehicle they said, "You need to go to Bud 
    & Doug's".  I experienced the highest customer service.  I am very happy with my 
    new truck and will be back the next time I need a vehicle.
    



  • Bryan and Cheryl Gustafson
    Name: Bryan and Cheryl Gustafson
    
    City: Portage
    State: Michigan
    Comments:
    We had an awesome experience when we bought our truck. We will forever buy our 
    vehicles from you, and tell everyone we know to buy from you. Thanks so much.
    



  • Rachel
    Name: Rachel
    
    
    City: Kalamazoo
    State: Michigan
    Comments:
    Being fresh out of college and needing to buy my first grown up car, I could not 
    be more happy with my experience with Bud and Doug Walters! Jeff searched for 
    months with me, as I did not have that high of a budget. I am now in my 2006 
    Fusion and loving every minute of it! Thank you Jeff and Bud and Doug Walters 
    for a great experience!!
    



  • Roger & Marianne Klassen
    Roger & Marianne Klassen
    07/23/2012
    Kalamazoo
     Comments: Another great car buying experience from Bud & Doug Walters! Thanks Chris, Doug and the entire staff for taking care of us once again and making it a pleasure to shop for a vehicle! We've bought many vehicles with you and will definitely be back.



  • Joan Khaled

       Joan Khaled    03/26/2012


        
    Comments:
    Here is a business you can trust.  Quality people and cars.
    
    



  • Fred & Harriet Devries 03/23/2012
       Fred & Harriet Devries   03/23/2012

    On March 19, 2012, I purchased my third car from Doug in the last seven years.  
    Just as I did with the second car, I only stopped one place...Bud & Doug Walters 
    Automobiles.  It is nice to be remembered and treated as an old friend.  I had 
    an annoying problem (a mysterious body panel squeak) and Doug was diligent to 
    see that the problem was fixed..and fixed right.  I heartily recommend you see 
    Doug first.  You wont be disappointed.  Thanks, Doug!
    



  • Lorin Bayles 03/22/2012
       Lorin Bayles       03/22/2012

    I'm 67 years old and this was the best car purchasing experience of my life! 
    Thank's
    



  • Larry and Jan Ricco 03/21/2012
     
    Larry and Jan Ricco   03/21/2012

    We have so much trust in Doug Walters.  There has never been an experience that 
    was disappointing to us.  Doug and the others helped us out immensly and we 
    appreciate all that they do.  They are always friendly and we always felt 
    comfortable (especially when my husband bought his new truck :).   We will be 
    back next year for an automobile.  Go see Doug Walters if you have a need!
    
    P.S. The truck is beautiful!
    






  • Thom Neal 03/14/2012
      Thom Neal 03/14/2012  
    
    As a return customer, I just wanted to thank both Chris and Doug for the 
    patience with my indecisiveness while again making my choice of the best 
    "previously owned" vehicles in the area.  I am loving the VW New Beetle 
    convertible I recently purchased!  What a fun car!!  It was also a pleasure 
    again finding a new favorite car and working with both Chris and Doug!  Thanks a 
    bunch, guys!  Wishing you continued success!  Thom Neal
    



  • John Thomasma
    John Thomasma  01/30/2012

    I have purchased several cars from Doug. You will not find a more open, honest person who truely cares about his customers. He has my business till i stop driving.



  • Tom & Melissa Smith
    01/07/2012   Tom & Melissa Smith
    This was our second car purchase from Bud and Doug Walters.  As usual, the 
    service was terrific. Low pressure, professional and competent.  They listened 
    to our needs and worked to find the right car for our budget. If you don't like 
    the car buying process, I recommend Bud and Doug Walters.
    



  • Don Raklovits
    Name: Don Raklovits
    
    Phone: 
    City: South Haven
    State: Mi
    Comments:
    I love my Venza as well as I've loved the other 14 cars I've bought from Doug!! 
    I'll never buy a used car anywhere else!!!
    12/24/2011



  • Seymour Cook
     12/14/2011

    This is the 2nd,vechile i have bought from Doug Walters in the past 3 years.Had nothing but super service with handling the buying of my cars.Would rate Doug with the best personal service u could ever expect.If u r looking for a great car,check him out. Seymour Cook.



  • Connie & Gary Shoemaker
    Since 1998 we have purchased 11 vehicles from  Bud & Doug Walters Auto Sales for our shop 
    and family use. We just purchased vehicle # 12 for my Wife. Every vehicle has 
    been top-notch!! Walters Auto sales is always a pleasure to purchase from, and 
    we highly recommend them to everyone we know.
    Connie & Gary Shoemaker 12/14/2011



  • Ray Plaisier
    October 29, 2011

    Walters auto, makes shopping for a vehicle a real pleasure. From the minute we 
    stepped on their lot they went out of their way to make us feel comfortable and 
    never pressured to buy. I will recommend Walters to anyone. Thanks for all the 
    help Gary, we love our Honda CRV.

     Ray and Dar Plaisier,Rockford



  • Linda Delene
    October 25, 2011

    Doug helped with a complicated sale - he was his usual courteous, capable, and 
    competent self.  He and his entire staff are a pleasure to deal with, especially 
    since an auto purchase can be one of life's difficult experiences.  This was not 
    - the whole dealership is a star!
    Linda Delene



  • John and Pat Longfield
    August 23, 2011

    We just bought a car from Doug and had no pressure to buy. It was an easy, relaxing deal from start to finish. Doug did all the leg and paper work. We have already recommended him to friends and neighbors.

    John and Pat Longfield



  • Deb
    July 9, 2011

    Doug made the process easy. Your facilities are immaculate and so are the cars. I love my vehicle. Thanks for arranging the appointment to get my keycode.

    Deb



  • Chuck and Jeannette
    June 15, 2011

    Gary was helpful from the moment we stepped onto the lot; and we found the vehicle that met our needs. You were recommended to us by neighbors and friends and we have recommended you to others. Thanks Gary and Doug for a good buying experience.

    Chuck and Jeannette



  • Tim and Roxanne Seeber
    June 2, 2011

    Doug Walters has a great reputation for quality used cars that truly are "like new." Doug worked with us to find a car perfect for our needs and we are completely satisfied with the 2008 Ford Edge that he helped us buy. No high pressure and a lot of patience was just what we needed. Thanks, Doug!

    Tim and Roxanne Seeber



  • Bill Krasean
    May 29, 2011

    We have purchased a dozen cars from Doug over the last 25 years and the fact that we keep going back is a testament to Doug's dedication to quality in the cars he sells. On the rare occasion that we have had a problem, he stands behind his work and fixes the problem without question.

    Bill Krasean



  • Dave and Joan De Young
    May 11, 2011

    We really enjoyed working with Chris during the purchase of our 2009 Impala, he was very helpful and pleasant. We had a question about the brakes and he had them immmediately looked at and repaired. This action was enough to make us feel that we could count on the dealership to help out in anyway they could. We will surely let friends and family know about your help and concern for your customer. Thanks

    Dave and Joan De Young



  • Anonymous
    March 30, 2011

    We have purchased cars for over 30 years from Doug and his dad, Bud. Doug as the ability to select excellent cars. We tell him what we want and he has never disappointed us with the cars he has picked out. He always stands behind the cars he sells. We would not hesitate to recommend Walters Auto Sales to anyone who is looking for a good, clean car.

    Anonymous



  • Kathy and Jerry DeBoer
    March 15, 2011

    Just wanted to say thanks to Doug for helping us find the vehicle for us. There was no high pressure sales, just a good vehicle for a good price. Thanks too for being there to answer our questions about the vehicle after the sale. Your dealership has a good reputation in Kalamazoo and we have experienced it for ourselves.

    Kathy and Jerry DeBoer



  • Kim Adams
    March 11, 2011

    I had a wonderful experience at Bud & Doug's. There was no pressure at all and the whole process was quick and simple. Doug was very nice and professional, I will recommend Bud & Doug Walters to all my friends and family. We are life long customers for sure!

    Kim Adams



  • Liz Morison
    March 5, 2011

    I would like to start off by saying I hate the process of car shopping and buying, but I changed my opinion after buying a car at Walters Auto. I got my perfect car at Walters Auto, and it was a great experience from start to finish. No pressure sales, so you can take your time and think about it. I received so much help from everyone, and Gary took great care of me from start to finish. I got a great car at a great price, and I would recommend them to anyone. Thanks for a great car buying experience.


    Liz Morison



  • Angela
    February 12, 2011

    I was referred to Doug and Bud by my mechanic. Found and bought a car the same day. No pressure sales, no trying to convince you to buy more than you can afford, and they took care of everything. I will be back when I'm ready to purchase my next car.

    Angela



  • Bill and Jeannette Davis
    January 14, 2011

    Jeannette and I were referred to Bud And Doug Walters by our neighbor Debby Kucinski. I have been buying cars for 55 years and in all that time, I have never had a buying experience to rival this one. We showed up on the day of the sale, signed papers and drove off. Everything else was taken care of by Doug before we arrived at the car lot. Thanks Doug for making this an enjoyable experience. I'd recommend you to all my friends, but not my enemies, You're too good for them.

    Bill and Jeannette Davis



  • Pamela Hamilton
    December 11, 2010

    I wanted to say thank you to Chris and Bud for the excellent service that I have received at your business. I am a repeat customer because I love the vehicles I have purchased there and the service and knowledge Chris and Bud provide are the best. Recently, a friend and her husband purchased a car there as well. I recommended Chris, and I was excited to learn that they purchased a vehicle last month. Thank you for providing great service to me and my friends as well as the community at large.

    Pamela Hamilton



  • Amy and Paul Brady
    November 20, 2010

    We drove all the way from Traverse City Michigan to buy a trailblazer from Doug. It is in mint condition and we are extremely happy with it. Doug even helped us put our 1 year old daughter's car seat in the back seat!

    Amy and Paul Brady



  • Ed Rooney
    November 20, 2010

    We just bought a Ford Explorer, and it's the 4th or 5th car we've gotten from Bud & Doug's, I've lost count. Every once in a while I wander from dealer to dealer and always end up back here. Customer service wins every time for me, and these folks could write the book. If more businesses were run like this, there would be a lot more successful businesses. THANKS!

    Ed Rooney



  • Barry Shanley
    November 19, 2010

    My children have all bought cars from Walters Auto, I've bought a car from Walters Auto, even my ex-wife has bought a car from Walters Auto. I've had my car for 4 years without having to put a dime in it, other than routine maintenance. And I believe the same is true for my kids' cars. You can trust them. Isn't that great!

    Barry Shanley




  • Jack and Jo Ann Wilton
    November 1, 2010

    Recently,we bought a Honda Accord from Bud & Doug Walters Auto Sales. It was a great experience. We had been referred by a satisfied customer. Dealing with Chris, we could see why the customer was very satisfied. He handled all the licensing, title work, etc. and everything was mailed to us in Lakeport. We are enjoying our Honda very much; thank you for your great service and caring attitude. We have referred you to other family members and we look forward to future business with you.

    Jack and Jo Ann Wilton



  • Steve Smith
    October 1, 2010

    I recently purchased a Toyota 4Runner and am so impressed with Doug and everyone at the dealership. Thank you for the amazing service. This is my second vehicle purchased here and I really don't want to go anywhere else.

    Steve Smith



  • Debbie Kucinski
    September 24, 2010

    l & price them fairly( under bluebook). We have been very happy with the several cars we have purchased over the 19 yrs. doing business with them. The once dreaded task of buying a car is now made easy and "fun". That's why we keep coming back and refer all our friends and family members to them. My experience has been so great,that I tell strangers too!

    Debbie Kucinski



  • Mara Tomsons
    September 18, 2010

    I initially bought a car from Doug when a student at Western many years ago. I remembered his honesty and kept going back to his lot time and again as I searched for the right Trailblazer. We finally came out one Sunday, checked out a car that had just come into the lot, e mailed Doug, drove it, loved it and all was speedily taken care of by Doug and/or his friendly staff, just in time for Labor Day weekend so I could give my old car to our son for college. Thanks Doug for your integrity

    Mara Tomsons



  • Jim and Susan Centilla
    September 3, 2010

    We were introduced to Bud & Doug Walters Auto Sales when our daughter recently purchased her used Lexus SUV from them. We were so impressed with her vehicle and the service she received from Jeremy that we had them advise us when they got another Lexus SUV in stock. A week later, we were the proud owners of a beautiful used vehicle. Jeremy made it so easy for us to complete the transaction -- thanks Jeremy! Thanks to Doug for his help as well. We will continue to recommend you others!

    Jim and Susan Centilla



  • Elizabeth Fillar
    August 24, 2010

    I had a great experience working with Jeremy, and was impressed by his service and knowledge. Doug was also very helpful and provided some great suggestions as to which vehicles I might want to consider. I am so happy with my new purchase, and I have already recommended Bud and Doug Walters Auto Sales to several family members and friends. Thank you so much for your help!

    Elizabeth Fillar



  • Jan Devine
    July 31, 2010

    I can't thank Doug Walters enough for providing me with a beautiful 2001 Toyota Carola. Being older and shopping alone is scary, and his kindness, understanding, and patience was extremely helpful and appreciated. He took care of everything. After having it mechanically checked and spotlessly cleaned it's like a new car. All I did was sign papers and drive away. I even had an automatic starter installed. I am recommending Walters Auto Sales to everyone I know.

    Jan Devine



  • Steve Waldron
    July 14, 2010

    I want to thank Doug and the crew for the great experience I had with their fine establishment! I purchased a vehicle for my son there and we were treated professionally and courteously. Thanks again for a great experience and Sam loves his car!

    Steve Waldron




  • Linda Nemitz
    June 16, 2010

    So far, I love my car! I couldn't have asked for more courtesy from Chris Herrington and for more service than your company gave me. Thank you so much!

    Linda Nemitz



  • Kelley Oliver
    June 2, 2010

    I just want to give Doug a great big Thank-You for my VW GTI purchase. For over 20 years I bought new cars every four years. I was reluctant to buy used. Doug Walters changed my thinking. The car I bought from him is beautiful and is in new condition. He saved me well over $6000. I LOVE my car and will definitely see Doug next time I am in the market for a car. I should also mention, it isn't just the car that was great, but the whole experience. By far the best car buying experience I have had! Thank you Bud and Doug Auto Sales!!!

    Kelley Oliver



  • Bill and Jackie Brand
    May 27, 2010

    We recently purchased a Cadillac DTS from Chris. What a nice experience. Chris was very easy going and great to work with. I have never had such an easy time with the purchase of a vehicle in the past. When we arrived to pick up our car, Chris had everything done and ready for us. Talk about "sign and drive"!! It was wonderful. We will definitely work with Chris and Walter's Auto again when looking for our next vehicle.

    Bill and Jackie Brand



  • Chuck Bennett
    May 23, 2010

    Doug. Thanks for making the car buying experience once again FUN! You found the car I wanted at the price I wanted, and you even got me the loan I wanted.It was way to easy and for that I thank you.

    Chuck Bennett



  • Kathryn Marr
    May 18, 2010

    Great experience! They had just what I wanted and Jerry was great to work with. I would reccomend them to anyone and would purchase a third car from them if needed. Thanks.

    Kathryn Marr



  • Vicki & Mike Marcinek
    May 9, 2010

    Mike & I had been looking for a Yukon XL or Suburban. Doug had just the perfect Suburban and agreed to fix a couple minor things for us prior to purchase. We couldn't be happier. It's a great fit for us and a very clean automobile. Thanks Doug, we will be back...

    Vickie and Mike Marcinek



  • Beverly Brown
    April 21, 2010

    Thank you, Jerry, for helping Dan & I get the best car!!! We don't purchase vehicles often, we looked many places, & by far you were the friendliest & easiest place to work with!! I love my Honda Accord, it's just what I wanted, again Thank you!!! Bev & Dan Brown Plainwell

    Beverly Brown



  • Olivia Gardner
    April 15, 2010

    I purchased a Honda Civic from Doug that I absolutely love! I worked with Jerry and he was so helpful and patient with my first-time-buyer questions :) I knew I could trust them both. I had a great experience with Walters Auto Sales, I wouldn't go anywhere else!

    Olivia Gardner



  • Lanee Welburn
    March 26, 2010

    Recently bought my first Honda Pilot from Jerry. All I can say is I don't think I'll shop anywhere else again. The entire staff was very friendly and helpful and made sure I was happy with my purchase and 5 months later Doug still makes sure I am happy. I highly recommend them to everyone I know. Thanks again guys for the great experience.

    Lanee Welburn



  • Mark and Delta Montcalm
    March 23, 2010

    Our family has been doing business with Doug and Chris for many years now and their service and helpfulness impress us every time, from the time of helping to select a vehicle all the way through fixing any problems after the purchase. My wife says it has to be a good dealership if she can feel comfortable showing up on her own just to discuss and test drive a car. Thanks for a great experience once again!

    Mark and Delta Montcalm



  • Rosalinda Trevino
    March 22, 2010

    Thank you very much for your assistance in purchasing my new Nissan Rogue. Special thanks to Chris for the friendly, courteous service. I have bought at least 3 other cars through your company and you never fail to go the extra mile. Thanks again.

    Rosie Trevino



  • Jan Berghorst
    March 22, 2010

    This is a professional organization that exhibits knowledge, integrity, and consideration in dealings with customers. I wouldn't go to any other dealer.

    Jan Berghorst



  • Bill Hochstetler
    March 11, 2010

    My recent purchase of a Buick Rendezvous  (2007)  is my third purchase of an auto at Bud & Doug's. They have some real good used cars there, and thats what I like, and their honesty as well, thank you for that..

    Bill Hochstetler



  • Marsha and Mark Keefer
    March 5, 2010

    Our car buying experience at Walter's Auto was OUTSTANDING! Jerry & Doug were so awesome to work with. We love our GMC Envoy and will definitely purchase our cars from them in the future. If you are in the market for a great quality used car there is nobody in West Michigan that has a better reputation than Walter's Auto. A truly fantanstic locally owned business to deal with.

    Marsha and Mark Keefer



  • Greg Kilbourn
    February 9, 2010

    I had never heard of Walters Autos until I saw a couple a vehicles for sale on the internet. I liked the prices of their vehicles and took a chance on them. I was treated very well. The vehicle I purchased was completly serviced, and ready to go. The transaction was smooth, and I was in and out in an hour. I am very pleased with Walters and their sales staff! I would buy another car from them.

    Greg Kilbourn



  • Bryan Bly
    February 5, 2010

    I knew I was going to buy the Hummer H3 before I had even taken a look at it. My first impression of the lot was "outstanding". Every vehicle was super clean, and the office was very clean and "nicely decorated" says the wife. Right then I could tell I was in the right place. I had no reservations when Doug told me that he found the ride I was looking for. I'm a VERY picky person ,and he is too, and that is what I like. Thanks again Doug, I love my new ride.

    Bryan Bly



  • Jim and Janice Rice
    January 24, 2010

    Honesty, Integrity, and the willingness to go the "extra mile" in customer care. Our '06 Avalon is the 6th car that we have purchased from Doug. Each experience has been the same...A-1. Thanks,

    Jim and Janice Rice



  • Britney Starr
    January 8, 2010

    My mom purchased a Jeep Liberty from B & D about two years ago. She had an absolutely great experience and is in love with her Jeep. When I was ready to purchase a new car I immediately thought of B & D. Chris was amazing in helping me find an SUV that I liked (I am pretty picky). They gave us a fair trade in and I never felt any kind of pressure to buy. I love my Kia Sportage and Chris made me feel very comfortable and confident in my purchase. Thank you so much!

    Britney Starr



  • Diane and Whitney Wolcott
    November 23, 2009

    In our 30 plus years of car shopping, we found this dealership to be the best place out there. We highly recommend anyone looking for a vehicle to buy from Doug Walters. The quality of his vehicles and the way we we're treated was amazing. We are glad we listened to our friends advice to check out Bud & Doug Walters Auto Sales. We will be return customers in the future!

    Diane and Whitney Wolcott



  • Melissa Kane
    November 21, 2009

    Walters Autos has achieved a great balance between professionalism and a relaxed manner of customer service. I am definitely a fan. Chris was a pleasure to work with and immensely helpful.

    Melissa Kane



  • John Dunning
    November 17, 2009

    I just wanted to say thank you to jerry & doug.I think your dealership is great & keep the good work.If i need or know of anybody needing a car or truck i will deffinatly tell them about you.thank you again & good luck to you i the future.

    John Dunning



  • prem mukherjee
    November 6, 2009

    Excellent experience. very polite and helpful staff. didn't feel like i was buying a used car.

    Prem Mukherjee



  • Marion Howe
    November 6, 2009

    Doug,    Jim & I  are so happy with the car!!

    Marion Howe



  • David and Kristie Hemmerlein
    October 29, 2009

    We wish to thank our Salesman Jerry Thornton and the rest of the wonderful staff. We bought our little GM Sonoma truck from you, and we are really thrilled with it, and also the way that we were treated by your staff. It made buying a car a wonderful experience. We appreciate the way everything was handled and will recommend you and your staff to others. Thank you again.

    David and Kristie Hemmerlein



  • Brian & Sue Pennings
    October 25, 2009

    Our first visit to Walters Auto Sales was just 1 out of 4 dealerships on the same day, and we were pleasantly surprised! We were immediately impressed with the straightforward and personal attention we received from Doug. His integrity was once again confirmed when he delivered our “to be purchased” vehicle, only to talk us out of taking possession of it because he noticed a mechanical issue that needed attention while driving it over to us. How could you not want to buy from someone like this?! We ended up purchasing a different vehicle from Doug and expect this won’t be the last!

    Brian and Sue Pennings



  • Greg Rosine
    October 10, 2009

    The customer service was great. One of the very few times when I wasn't apprehensive about buying a used car. Jerry was a tremendous help. My next used car will be from Bud and Doug.

    Greg Rosine



  • Kurt Bennett
    October 8, 2009

    I am very happy with the the purchase of my 2008 Yukon XL. Gery and Doug were both helpful and took care of a couple small problems after the sale. The trade in they offered was very fair. I will return to them when I need another car.

    Kurt Bennett



  • Tom Schallhorn
    September 29, 2009

    In the month of June 2009 we were looking for a used vehicle. Several people highly recommended Metro - Walters Auto Sales. After talking with a salesman named Chris Herrington, we could see why this dealership was recommended. Chris was most helpful and has a genuine and sincere interest in providing the right vehicle and service to his clients. We are very thankful for Chris, his expertise, experience, salesmanship and service. We will always recommend Walters Auto Sales to folks and will be pleased to recommend Chris to them as well.

    Tom Schallhorn



  • Steve Wesoloski
    September 22, 2009

    I recently purchased a 2006 Infiniti G35X and have nothing but good things to say about the whole experience. Jerry took the time to understand what I was looking for, kept me updated on his search and presented several options. I'd recommend these guys for anyone looking for a good used car at a good price. Thanks!!

    Steve Wesoloski



  • Jeanne Kennedy
    August 23, 2009

    This is the second time I have purchased a car from Walters Auto Sales & I will return the next time I need a car. They are friendly, trustworthy, & professional. Everything is done to make the experience a pleasure. They are the best.

    Jeanne Kennedy



  • DeeAnn Dopp
    August 10, 2009

    Last week I was in looking for a car, I looked at CR-V EX-L, I was working with Chris Herrington, I drove the car and loved it. I must say that my experience at Bud Walters Auto was a great, Chris was very helpful explaining the car to me, I had a hitch installed at your shop and Chris took care of that. The car was ready to go with no trouble. I have told so many people about my good experience at your shop and with Chris, some have said they have purchased their car at Walters. Keep up the great work, you are on my A list.

    DeeAnn Dopp



  • Jody Watts
    August 6, 2009

    I am so glad we stopped in to Bud & Doug Walters! Jerry stayed late on a Saturday afternoon and let us take a look at a vehicle, even though they were closed. I feel I got a fair deal and a great car. Thanks for the excellent customer service! I will recommend you to everyone I know!

    Jody Watts



  • Sandy Bonnema
    August 4, 2009

    I recently purchased a pontiac G6 from Doug. After shopping and looking at many other dealers, Bud & Doug Walters was by far the best dealer around. Their prices were affordable, and if they didn't have what I wanted on the lot, they could get it for me. His cars are always clean and in excellent condition. Thanks again for the great car! I'll definitely be returning for another purchase in the future.

    Sandy Bonnema



  • Gene A. Gant
    July 29, 2009

    I purchased a 2006 Honda sedan from Bud & Doug Walters. In interacting with Doug Walters, I've found him to be a very trustworthy person. For anyone looking for an excellent previously owned auto, I recommend Bud & Doug Walters Auto.

    Gene A. Gant



  • William Sorensen
    June 15, 2009

    Thanks for the great service. We drove the Accord 1200 miles over the week end averaging nearly 34 mpg, just as Jerry said we would. We knew we could count on Walters!!!!!!!!!!!!!!! Sherry said we must bring cookies out to the office, so be on the look out.

    William Sorensen



  • Dave & Ruth Hall
    June 11, 2009

    We highly recommend the Walters Lot as a "must stop" when looking for a used automobile. We have made 3 purchases from them and can attest to their excellent selection and honest representation of the top quality vehicles they have carefully selected for you to browse among. If you don't see what you want and can wait a few weeks, leave your info and ask Doug to call you when he locates a good one!

    Dave and Ruth Hall



  • Michael Hamilton
    June 3, 2009

    I purchased a 2006 Honda Odyssey LX this past weekend from Jerry Thornton and couldn't be more pleased. The car was exactly what I was lookin for and was in excellent shape with low miles. Jerry made the whole car buying process enjoyable, certainly not what I was expecting. No high sales pitch here just friendly people wanting to serve you. Highly recommended!

    Michael Hamilton



  • Bob and Wilma Moore
    May 29, 2009

    We just purchased our fifth car from Doug Walters. A 2007 Chevrolet Malibu MAXX. As always it was a good experience, with no pressure. When we want a car, we just go to Walters and it seems as if they have the perfect car for our needs. They have excellent cars and friendly employees, the only car dealership for us.

    Bob and Wilma Moore




  • Dave Kerwin
    May 27, 2009

    We recently purchased a 2006 Nissan Maxima from Doug and I can't explain what a pleasant experience it was. I knew Doug enjoyed a great reputation, now I know why! We'll be back for our next buy. This is what a car-buying experience is supposed to be!

    Dave Kerwin



  • Chuck and Rita Heller
    May 23, 2009

    The Toyota Highlander that we purchased on New Years Eve is terrific! We took it down to Phoenix and it drove like a dream - no problems! Thanks Doug - we highly recommend you and thank you repeat customers Paul & Sue B who have bought several cars from you over the years. Keep up the great work!

    Chuck and Rita Heller



  • Gene and Sharon Leep
    May 19, 2009

    Our recent purchase of a 2005 Toyota is not our first car from Doug and we will not look anywhere else for a car. They have the best used cars around. The guys and Sharon are great people to work with . Doug knows his cars and will not have nothing bad on his lot. Just a great car buying experience at Bud & Dougs. Thanks again Doug&crew great job.

    Gene and Sharon Leep



  • Marie Bonter
    May 15, 2009

    I recently bought a Mazda 6 from Bud and Doug Walters Auto Sales. The service I received was top notch and more importantly honest. Jerry and Chris were wonderful to work with, definitey efficient with delivery and trying to make the process as easy as possible. Thank you and I'll be back again.


    Marie Bonter



  • Jon and Karen Martin
    May 2, 2009

    We just purchased a 2004 Buick Regal from Bud & Doug Walters. This is the third car our family has purchased from them in the past several years. We have always received a great car at a fair price! When you work with Bud and Doug Walters, you know that you're dealing with the best. We wouldn't buy from anyone else. Thank you Doug, Sharon and the entire staff for making buying a car so pleasant!

    Jon and Karen Martin



  • Evelyn Greathouse
    April 30, 2009

    We just bought our third car from Doug Walters.He has always gone out of his way to provide an awesome fit for our family. The first car we bought had some elecrtical problems.He gave us a loaner while they fixed it, his cell phone if it stalled on us and eventually totally replaced it.He stands by his products. There is such a thing as an HONEST salesman-it is Doug.

    Evelyn Greathouse



  • Andrew
    Andrew   06/15/2012

    Absolutely the finest car lot I have ever stepped foot in! Doug and Jeff made 
    sure that everything was handled properly and in a timely manor, despite my busy 
    schedule. Look forward to doing business in the future.
    
    Thanks again guys!
    



  • Russ and Marilyn VanDenBos
    April 25, 2009

    Our family has bought 3 cars in the last year from Doug and Jerry. We cannot praise these people enough. All the cars are in great condition, and look great. Our son just purchased the last one as he heads for his new location in Austin, Texas. Doug worked very hard to make this purchase work for him. Thanks again for your integrity and kindness!

    Russ and Marilyn VanDenBos



  • Paul and Linda deVries
    April 8, 2009

    Chris Herrington fell backwards in his chair, hung from the ceiling, did back flips and cartwheels (figuratively)to assist us in purchasing a car of our dreams. Such an experience! We went to many car lots, etc., but were determined not to go to Doug Walters. A relative suggested going to Doug Walters. Their reliability, patience, honesty and integrity are more than just outstanding! They fixed our car when we found an oil leak and did everything they could to make this an enjoyable experience. Thank you, Chris, Doug and Sharon!

    Paul and Linda deVries



  • Alaina Spiess-Malmstrom
    March 26, 2009

    I can only say Great things about Bud & Doug’s. They have great cars, staff, and customer relations. If you are in the market for a Really Nice used car, go no further than Bud & Doug Walters in Kalamazoo!

    Alaina Spiess-Malmstrom



  • Ian Daane
    March 22, 2009

    I recently went to Bud & Doug just this Saturday and even though I did not find anything I was interested in at the time I was helped by Doug himself and he invested a lot of time with me to try to get something that would be good for me but not only that, something that would fit me as I am a bigger gentleman. He was very nice and very courteous. Overall it was the best used car shopping experience I've had!

    Ian Daane



  • Candy Ketchbaw
    March 13, 2009

    What a pleasure working with Doug. I was looking for a newer Ford Explorer. The first car we saw we bought! Before we signed, we checked out other car lots, but, after looking around for a week, we went back to Doug and got the first car we saw. The car was presented honestly and was at a fair price. We are very pleased, and I love my new car!!!

    Candy Ketchbaw



  • Stephanie Cloney
    March 2, 2009

    My recent Jeep purchase was by far the best car buying experience I've ever had! Doug was truly looking out for my best interest. He made sure I found a car I love at the right price. My husband and I will be back next time we need a new car!  

    Stephanie Cloney



  • Jim and Sandy VanderRoest
    Feb. 26, 2009

    We have purchased two Toyotas and have been delighted with sales staff as well as the vehicles. We'll be back... 

    Jim and Sandy VanderRoest



  • Mark Mones
    Feb. 23, 2009

    What a great place to buy a car!I have been going there for years and have purchased many vehicles. Doug, Chris, Jerry and Sharon are the best... Thanks guys for my latest purchase.

    Mark Mones



  • Jay Unwin
    Feb. 13, 2009

    Could not be happier with our recent purchase of a Honda Pilot. Everything went amazingly smoothly, including rapid and friendly correction of a slight alignment issue. These guys are worthy of your trust.

    Jay Unwin



  • Tonghun Lee
    Feb. 1, 2009

    By far the best car buying experience. Incredible care of their cars and absolutely fantastic service.

    Tonghun Lee



  • Dan and Julie Reisner
    Jan. 20, 2009

    After I crashed by 2002 Envoy (also purchased through Doug) on some black ice a couple weeks ago, I was stressed out! I hate car shopping and it is even worse in the winter! I was test driving a car from another dealership and decided that since I liked working with B & D so much I would drive over and see what they had on the lot. What do you know... They had the perfect car for me AGAIN! Doug was wonderful to work with and let me pick up the car that night! I recommend them to everyone I know! 

    Dan and Julie Reisner



  • Craig and Maggie Ruple
    Jan. 11, 2009

    We recently purchased out 6th car, in 7 years, from Doug and have been perfectly pleased with each one. A few of the cars were for our teenagers, and we were 100% happy getting them from Doug. All the vehicles were in great shape, the staff is pleasant to work with and we will be back again someday I'm sure. Thanks Doug.

    Craig and Maggie Ruple



  • Becky Larner
    Dec. 27, 2008

    We recently made our second purchase from Walters Auto -- and again, it was a great experience. I'm the new owner of a silver 2003 Jetta wagon and I'm happy to have a beautiful car that I assume will give me the years of good service that our last purchase did. Jerry and Doug were great to work with! I only have good things to say about Walters Auto and all the people who work there. Everyone is friendly and helpful and truly wants you to have a great car buying experience -- and come back to buy again. You can bet we will!

    Becky Larner



  • Greg Gustafson
    Greg Gustafson  06/12/2012

     DOUG HAS THE BEST USED CARS IN THE KZOO AREA. I ALWAYS BY MY CARS FROM DOUG, 
    WILL NOT GO ANY WERE ELSE. HANDS DOWN THE BEST.
    



  • Louise Schaner
    Nov. 17, 2008

    This is my second used vehicle from Doug and would highly recommend anyone to visit him if you are in the market for a car. His cars are always clean and in excellent condition. Thanks Doug! You really know how to take care of your customers!

    Louise Schaner



  • Janell Rapier
    Nov. 27, 2008

    My recent purchase of an Acura I absolutely love was by far the best car-buying experience I have had yet!! Chris was great and had everything taken care of when I drove from G.R. to make the purchase. My experience with him and Doug will definitely have me making a return trip when it's time for another purchase. Sharon's kindness was just icing on the cake...Thanks you guys!! :)

    Janell Rapier



  • Alex and Carmen Fabian
    Oct. 24, 2008

    We just purchased a Mercedes-Benz SLK350 from Doug. It was a very enjoyable experience, and Doug is an excellent salesman. We will definitely go back to him for our next car.

    Alex and Carmen Fabian



  • Charles E. McGlaughlin
    Sept. 19, 2008

    In 2005 i purchased a 1996 collector edition corvette with the LT4 engine and six speed trans. After three years of selective usage (used on nice days only) I have had zero problems with this car. Thanks Charles McGlaughlin

    Charles E. McGlaughlin



  • Jeff Matson
    Sept. 11, 2008

    Our recent purchase was the best car-buying experience we've ever had. Doug is just great to work with!

    Jeff Matson



  • Ted and Marilyn Lawrence
    Aug. 6, 2008

    GREAT LOCATION/PEOPLE TO DO BUSINESS WITH

    Ted and Marilyn Lawrence



  • Bud Bender
    June 27, 2008

    We just purchased a 2006 Toyota Camry from Doug, and it's our third car from him in the last nine years. In each instance we not only received a great car at a fair price, we also have developed a great relationship with a reputable dealership. When you work with Bud and Doug Walters, you know that you're dealing with the best. All of our purchases have been simply outstanding vehicles. In our mind there's no reason to work with anyone else. Our thanks go out to Doug and his customer oriented staff for making buying a car so easy.

    Bud Bender



  • Bob and Wilma Moore
    June 14, 2008

    We just purchased a Cadillac CTS. This the fourth car we purchased from Doug. Chris is the sales rep that handled our sale. The whole staff of Bud and Doug Walters is professional and at the same time it is a very relaxed atmosphere. After our first purccase in 1995, we decided we will never shop again for a car, we just go to Walters. We don't have space here to mention all of the things they did for us, they will do anything to make you satisfied. Bob and Wilma Moore

    Bob and Wilma Moore



  • Michele Boyen
    May 16, 2008

    I recently purchased a 2006 Volvo S60 and I LOVE IT! This is my first used vehicle purchased and I wouldn't buy from anyone other than Doug! Thanks Doug for your honesty and excellence and making the deal work!

    Michele Boyen



  • Roger Taylor
    April 14, 2008

    Having become a Dave Ramsey listener, I recently purchased my first pre-owned car. I've heard of your reputation for years and was pleased to find out it was all true. Matter of fact my salesman Chris contacted me a week after I took delivery to apologize for forgetting to tell me about a scheduled repair to the front bumper. I noticed the scratch and assumed some defects come with a used car. Once the car was delivered many dealers would have been tempted to have increased their profit as long as I didn't object. It's nice to see a sense of ethics in the marketplace. Thanks for making the experience so pleasant, you've made a loyal customer.

    Roger Taylor



  • Larry and Beverly Lewis
    Feb. 11, 2008

    Doug, It is now five cars purchased through the years, and again, you found just the car we were looking for! With the relationship we have had with both you and your Dad when we think of cars, there is just one dealer â??Bud and Doug Waltersâ? when we decide it's time to purchase another car, our next thought is let's talk to Doug about what we think we want and need in our next car, and again, you found the ideal car for us. We could not be more pleased. So we want you to know how much we appreciate your efforts for us , and also in working with our daughter and her husband to find a car that fit their budget and needs. We would like others to know the confidence we have in dealing with you, and the satisfaction we have had through the years with each of the cars purchased.

    Larry and Beverly Lewis



  • Gary Shoemaker
    Feb. 9, 2008

    In my past 35 years of experience in the automotive repair business I have dealt with many Automotive Dealerships, both before and after the sale. None even come close to the quality of before and after the sale service that Walter's Auto Sales provides. It has always been this way, remembering when Bud Walters first started out on his own (Doug was a strapping young lad at that time). For the past 10 years it has been my priviledge to work with Walter's Auto on a more direct basis, doing all of their pre-purchase work. Rest assured if you purchase a vehicle from Walter,s Auto Sales you are getting the BEST vehicle your dollar can buy!! Gary Shoemaker, Owner, Shoemaker's Garage.

    Gary Shoemaker



  • Kelly Thornton
    January 28, 2008

    I purchased a 2004 Toyota Rav 4 it has been the greatest vehicle I have owned,and the staff at Walters are excellent!

    Kelly Thornton







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