Cindy & Jim W
They found the vehicle we were looking for! Service was tremendous and the interactions with staff were kind. Thanks again Doug for coming through so quickly, like many times before.
Cindy and Jim W
Abby & Doug guided my husband & me in purchasing our recent Chevy purchase. They were professional & fair throughout the entire process. We highly recommend Walters Auto Sales!
Pam Olmstead 10/27/2020
Oh, happy day when I bought my 2017 Nissan Rogue Sport from Doug Walters!! I love this car, and I can't say enough good things about Doug and his staff. The trade-in price was fair, the service was utterly professional and friendly, the purchase process was efficient, and the orientation to my new car was so appreciated. I will definitely go back to Doug Walters whenever I am in the market for a vehicle. I have complete confidence in his business.Pam Olmstead
Oh--so happy am I! This dealership is utterly amazing. Jeff Kirk was a no pressure, kind, down to earth employee that went out of his way to help me. I felt like he was a person I could trust and he had such patience! Doug was wonderful as well. I have been singing your praises and everyone tells me they already know how honest and fair you are. Those who aren't familiar with your business will be new customers. Wish I could've given more than 5 stars on the Google review. And.....I love my Chevy Equinox! Thank you Jeff and Doug.
9/15/20 - 2:14 PM
Recently I purchased a vehicle from Bud & Doug Walters Auto Sales. I have bought several other cars from them and have always been happy. This time I worked with Alex Fernandez. He was a delight to deal with and was extremely helpful in showing me how to manage all the "bells and whistles" in this car. Even sent me a email with a video telling me all about them. Needless to say, I'll be returning when it's time for a different car.
Mike Cooper 08/25/20
We have purchased several vehicles from Bud & Doug Walters and would never go anywhere else. They are knowledgeable, friendly and honest. They do not pressure you to purchase a vehicle and are always ready to answer any questions you may have. They have been in our community for many years and have built an extremely positive reputation. In addition, the vehicles that they have in stock are all extremely well cared for cars. Thanks to Doug and Jeff for another great experience.Mike Cooper
Miles and Cheryl Tiernan
We recently bought our 3rd vehicle from Bud and Doug's Auto Sales, and it was another great experience. It is always a pleasure to work with all of the staff. We give them our highest recommendation. Call them, you will be glad you did.
Over the years we have purchased many new and used vehicles, but I can honestly say none of them compare to the customer service we received at your business! From the minute we stopped by the lot, to the moment I drove off in my 2017 Chevy Silverado, we were treated with respect. Thank you Doug and Abby for making this the best vehicle purchase experience ever! You both made us feel welcome and safe during these uncertain times.
Diane Bartz 06/22/20
I wanted to express my thoughts about my experience recently at Walters Auto Sales. I was looking for a new vehicle after driving the same car for 15 years. I looked at several dealerships, but when I read the reviews online about this place I had to check it out.
Jeff was the first person to greet me. He was awesome. He listened and showed me several cars. He wasn't pushy at all. He could tell that I fell in love with a 2014 Toyota Avalon. The car was in beautiful condition. I purchased it and am very happy with it. Thank you Jeff for making this a painless purchase and such a pleasure.
I highly recommend that if you are looking for a used car this is the place to go.Diane Bartz
We just love Bud & Doug Walters, the whole team there is great! We have bought 2 cars and a truck in the past 3 years, and I have recommended your business many times.
Yolanda & Minder Doleman
Sue Kalmbach 04/25/2020
I bought a used car from Abby Walters about 3 months ago...and intends to write, but got a little side tracked because of the virus...
I had driven the car for about 2 weeks...and loved it, when I noticed the back window would go down but not come back up. I called them, they said bring it in..ordered the part it required, set up an appointment and TA DA...I drove out..no cost. Amazing...I had always heard that once you drive off the used car lot, you were on you own. Not so with Walters Autos...amazing.Sue Kalmbach
LaVonne VanSickle 04/03/2020
Stopping in at Bud&Doug Walters is like visiting a good friend. The friendliness and helpfulness shown by everyone encountered is relaxing and reassuring. Five stars, a whole-hearted recommendation, and many thanks to Abby and Doug!
Sue Kalmbach 02/11/2020
Recently I purchased a used car from Walters Autos in Kalamazoo. Abby Walters, the owner's daughter guided me through the process. Her professionalism and knowledge made the everything move easily, and painlessly. I brought in my 29 year old car (she actually accepted it!) and with a bit of sadness I turned it over to her and drove away with a younger car that looked brand new!
3 different friends and 2 family members recommended
Walters because of their certified mechanics and the care they take going over each used car before they put the on the lot.
They totally annihilated the old adage..."used car salesman"
The "saleswoman", in this case, was friendly, helpful and repeatedly said, "Call us, or come in if you have any problems or questions."
Ed and Mary Boling 10/03/2019
Very happy with our experience with Doug ,Alex and Abby. Our first used car in 30 years. New cars were too expensive, Doug had the perfect SUV we were looking for. Would not hesitate to recommend these people. To anyone.
Ed and Mary Boling
What a great experience! Easy, fair and painless. Thanks so much.Su Bibik
David Lrnfield 06/13/2019
We've been buying from Doug and his staff for several years and we recently purchased two vehicles in a short period of time. The latest was a Prius which we discovered are in heavy demand. Through persistance and determination Jeff Kirk found what we wanted at a fair price. Jeff always goes through the car with us to make sure we know where everything is and how it works, I don't think you'll find car dealer with the quality, prices and honesty that you'll find at Bud and Doug Walters Auto Sales. We can't say enough good things about the staff, they're the best!
I think most people believe car buying is one the least favorite things to do. Doug and his staff make car buying a painless and pleasant experience.
Thank you to Doug, family and Jeff. You're the best!
David and Valerie Lenfield
Paw Paw, MI
Very good price on jeep grand cherokee, worth the 3hr. plus drive from Manistee. Alex did a great job.
Ed and JaneEd White
Class Act with both sales and service
Staff is honest, friendly, informative and knowledgeable. Cars always top notch, I highly recommend this dealership.
William Stoneburner 02/07/2019
Once again great service and great vehicle purchase. We always feel such a relaxed process when we purchase from you, zero pressure and the ability to look at and drive many name brands to compare. The young man you had go over all of the options on our Jeep was great, what a nice added service. Doug you always treat us with such a high level of integrity which is why we keep coming back. We will continue recommending you to all we know.william stoneburner
Lee Taylor 01/31/19
We purchased my wife's car last year, great value for the price, staff was very nice. So when it came time for me to purchase a car for me we went here, they again beat all others when comparing apples to apples and again the staff was top notch! So if you need a GOOD reliable used vehicle, shop around of course but I bet you won't find a better bang for your buck than here. 2 very satisfied customers
Potage , MI
Just a quick thank you for the absolutely best car buying experience I have ever had. All the comments I have read about your facility are true and understated. I have been a car guy my entire life growing up in the 60's and my wife and I's experience was above and beyond. The knowledge and professionalism is outstanding.
Thank you again.
Abby and Doug were wonderful. Helpful and knowledgeable. We love our car and would recommend Walters . Two thumbs up.
Thanks so much for the positive car buying experience. These people are professional and know the cars they sell. Vehicle was extremely clean and was explained to us before we left the lot. Thanks so much for being there and for your honesty and integrity.
I don’t normally write reviews, but hands down our salesman Jeff was the best most thorough car salesman I have ever had!!!! Thanks for your great service!
I have bought and leased at least 7 cars in my life and buying a car at Bud and Doug Walters was the best car buying experience I have had. They ask the right questions to narrow down what may work for you. They listen carefully as well to help you get the car you really want. Previously, buying a car was not a pleasant experience for me--this time it was. They are nice, trustworthy people.
I am very impressed with Bud and Doug Walters Auto. I came prepared to purchase a car I saw on-line but it had been sold. After discussing what my "wants" were, Doug suggested a couple of possibilities. There was no pressure and I felt very comfortable. I did buy one of the two cars and I love my choice. The car was absolutely spotless, inside and out. Doug made the entire experience simple and easy. When I picked up the car, Alex took more than 30 minutes showing me every aspect of the car. I have never had such a pleasant experience buying a car before!
Doug Walters and his entire team continue to excel. From beginning to end, they make buying a used car an enjoyable experience. Should there be any problems going forward with our purchase, we know that Doug will stand behind his product.
Thanks again Doug to you and your team!
Bob & Bonnie DeVries
I can’t say enough to thank Walters for the excellent service we received while shopping for a vehicle for my parents. Dad and I met Jeff K. a year ago when we stopped at the dealership and this Spring when dad was serious about purchasing a car we went back to Walters. Jeff’s attitude, professionalism, knowledge and his concern for my parents needs is the #1 reason we returned to Walters . We never even looked elsewhere. I have and will continue to tell anyone searching for a used vehicle to go to Walters! Awesome staff, awesome vehicles!
Amanda Walters 06/10/2018
Highly recommend!! Super helpful and great cars!! Amanda Walters
Exceptional service. Every purchase has been great.
5/07/18 - 10:04 AM Joann M.
I was leery to go to a Used Car Lot, in fear of seeing the typical “Used Car Salesman.” Claire greeted me immediately with her amazing personality! She is young, smart, talented, and extremely professional with a can-do attitude. My husband and I were so impressed with her knowledge and customer service skills. Her dad, Doug, is an endearing gentleman also. They don’t put any pressure on you to purchase a vehicle, and want you to be extremely happy with the one that you finally select.
If you haven't worked with them yet, then you definitely should!
only shop here if you are looking for knowledgeable, friendly sales people offering clean, reliable vehicles at fair prices (thank you, Alex F!) :)
I highly recommend them. The people here are very nice and very helpful in answering all my questions. They do not put any pressure on you to buy. I would buy from them again.
Once again, I am thrilled with my purchase from you guys. The buying process is always easy. Fair prices and solid cars; two things I can always count on from you. Thanks again. Kelley
Diane Bennett 03/26/2018
most enjoyable experience I have ever had buying a vehicle! diane bennett
David Lenfield 03/03/2018
This is my second purchase in 4 years from Doug and his staff and I'm still amazed that buying a car is this EASY.
Jeff was our sales person and he bent over backward to make sure the car was exactly what we wanted. If and when I need another car, I know where I'm getting it.
Thank you to Doug, Jeff and Staff. David Lenfield
Paw Paw, MI
Noah Wolthuis 03/01/2018
Best experience I've ever had purchasing a vehicle. Quick, easy, car was in tip top shape, and customer service was excellent!
Jennifer Staley 01/15/2018
I have worked with Walters for 24 years to meet my auto needs. In those 24 years I have never had anything but the best service and trust as I have had with Doug and Walters Autos. As a young female my Father trusted Doug and Walters and in return I have as well. Walters offers nothing but integrity, value and great service. Walters is the only dealership I recommend and have full faith anyone I recommend will be treated with the utmost respect, integrity and honesty. jennifer staley
Betty Bradley 01/15/18
It is always our privilege to work with Doug when shopping for a car. Have received special attention and now a new car for us. Thanks for sharing your expertise with us. We're very happy with our vehicle...Thanks for helping us!!!" Betty Bradley
Jennifer Gasper 01/05/18
What a wonderful experience working with Jeff Kirk. He found me the perfect used car and went out of his way to make sure all was well with it. I highly recommend this place to anyone looking for their next new or used vehicle. Jennifer Gasper
Jacob Meyer 12/19/17
After doing a lot of check. I decided to deal with Doug,even though the price was a little higher. I will gladly deal with them in the future.Jacob Meyer
Name: Randy St John 12/16/2017
Comments: Doug helped us find the perfect car for this time of our life. He was extremely patient as we were pretty specific with what we wanted. We never felt any pressure at all, to buy. The car we finally picked has been a great blessing. All of his staff helped us at different times and they were equally kind, and only wanted us to be satisfied with our final choice. We definitely will return when we need our next car!
Name: Jane K 12/10/2017
Comments: Just wanted to pass on that I am still very happy with the RAV4 I purchased in March, 2016. I volunteer with animal rescue and this is the perfect vehicle for hauling dogs and crates and the other miscellaneous supplies. I really like the four-wheel drive and the way it handles in the winter. I'm getting ready to take a cross-country road trip, my first ever, and I think this will be the perfect vehicle to do it. Thanks again, Jeff.
Name: Kelly and Val 11/21/17
Comments: When we started looking for a car, we solicited much advice from friends and family as to where to shop. Many responses were..."Have you tried Bud & Doug's?" After a quick online look at their inventory, we decided it was worth going. Great decision! Clare was so helpful and patient with our indecisiveness and MANY test drives. Never any sales pressure---ever! Best car buying experience yet. Our vehicle is everything she said it would be. We very much enjoy it! Doug and Alex were so helpful with our closing and set up. We will be back!
By Judy Versalle October 27, 2017
I highly recommend Walters...in fact I do often. Just yesterday someone asked what I was driving and commented what a beautiful vehicle it is. This is the 3rd vehicle I have purchased from Walters. Each vehicle was in excellent condition and truthfully represented. Wonderful no pressure sales staff. A special "thanks" to Doug Walters, Jeff and Claire.
Rating from Judy Versalle
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5
Name: Ted Thar
Comments: I have now purchased five cars from Bud & Doug Walters Auto. They will always have my business and I recommend highly!! They are fair and always have high quality, but in this industry it's the integrity that stands out. Thanks again! See you in a few years.
Name: Cathy Moorhead 10/16/2017
Comments: Just got another car from Bud & Doug Walters Auto Sales. Our whole family has been buying cars from them for over 40 years. Doug has proven time after time that they are superior in quality and are the BEST when it comes to care, attention, and trust! Check them out...you won't be disappointed.
Name: Sheri VandenBerg 09/26/17
Comments: Purchased my second vehicle from Walters and would never go elsewhere. Everyone was extremely helpful! Both trade-in and vehicle price were very fair and they took care of everything for me; I only had to come in and sign and drive away. Special thanks to Alex who very patiently explained everything to me in my new car and answered all my questions! Not only are the vehicles extremely clean and in top shape, but their facilities are immaculate-something I really appreciate.
Name: Mike Hawker 09/09/2017
Comments: We purchased our first vehicle from them. What a joy from Jeff our salesman to the facility and the care we were given. The best experience I have ever had buying a car.
Name: Jim Bevier 08/29/2017
Comments: Once again we found the right vehicle, extremely clean and got a very good trade value with the previous vehicle from Doug. He makes the exchange very easy.
Name: Zolton Cohen 08/02/2017
Comments: We just purchased our fifth car from Doug Walters, and this latest experience was, like the others, virtually seamless.
Our relationship with Doug has developed into one of utmost trust on our part. We could not be happier with the autos we have purchased, and especially with the terrific service we have been given each time over the years.
And what a wonderful surprise to be walked through the confusing electronics of a modern automobile by Doug's competent and patient daughter. It is obvious Doug's legacy of treating customers with respect and care is being passed along to a new generation.
Name: David Salvat 07/24/2017
Comments: I've recently purchased my first car from Walters, and it probably won't be my last. It's a top notch used car which looks, drives, and even smells almost like new. The entire staff was knowledgeable and attentive, and they did an excellent job of getting the car ready for sale, even down to setting the lug nuts to the right torque.
Why waste your time
By James and Sarah V from Portage Mi | July 15, 2017
As you probable noticed, the vast magoriyt of the reviews are glowing testimonies to Doug and all of his staff. Mine is no different. If you wasn't to find a negative thought or word; don't ask us or read this review. We have never found a staff as competent and worthy of your business. You cannot lose. We have bought three cars from this team( two within the last year). We loved our first two and mentioned that we were interested in a very specific car if they found one the one they found has truly exceeded my wildest hopes. It was like finding the powerball winning ticket in your coat pocket. They work as a team , the owner , sales staff, mechanics, detailed to provide outstanding customer service. They are worthy of being given an Oscar for their individual performances thank you so much for making this world just a little bit better.
Rating from James and Sarah V
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5
Name: John Thomasma 07/09/2017
Comments: Although I have commented here before, I feel compelled to do it again. Just picked up my latest purchase from Doug and crew. As in all the times previous, I was greeted like a member of the family, one of the salespersons even remembered the last 3 cars I had purchased from them. Outstanding service from start to finish just as it was from the very first car I purchased from Doug. Why anyone would go to any other place to buy a nearly new car puzzles me. You will not find a better group of people who really care and want you to be 100% satisfied with your new vehicle. Keep up the great work. You and your crew are the best in the business. Thanks again for everything.
Jack Smith 5/17/2017
A note to say thank you for the service and transportation extended to us while our
Mariner was serviced at your facility on May 15 & 16, 2017.
Dave went above and beyond to help my wife Sue get the vehicle to & from
our residence for service work.
Due to a recent fall, I'm unable to drive for some time and do so so appreciate this
extra help given us.
Be assured, we will continue to recommend both your sales and service operations
to our friends.
Jack A. Smith
Name: Kris Kirkpatrick 5/11/2017
Comments: Great experience! Claire was very helpful and the car is wonderful. I had a minor body issue following my purchase with some paint scratched and they took care of it! I also got a great explanation of all the operations of the car system and my phone hooked in as I am not exactly high tech on such matters. My family has bought here and love their cars as well.
Tammie Hamilton 05/04/17
I just wanted to let you know what a wonderful employee you have in Dave @ the Service Center.
I started bringing my vehicle over there when I worked on Venture Park because it was convenient. I've taken a new job in Portage now but continue to bring our vehicles to Dave because he's always friendly, helpful, honest, thorough & I feel like we're well taken care of.
We had an older van that our teenage son was driving. We were aware that there were various things wrong (i.e. back wiper no longer worked) and I told Dave our intention was to just keep it running as long as possible. He completely got it and informed me of things that were dangerous but didn't both me with the other stuff that we didn't think was even worth fixing. Well, that vehicle died in February so then we were in the situation of finding an inexpensive vehicle for our teenager. I asked Dave for advise and offered various idea and said "just bring it here so that I can look at it before you buy". Well, when it was all said & done we had brought him 4 vehicles to check out before we finally bought something. Each time he was extremely thorough telling us his thoughts/concerns, pricing for repairs, etc. He was always very honest I felt like I had the information to make an informed decision. As a woman, I can't tell you how important it is to me that he gives it to me straight and doesn't talk down to me.
My husbands SUV is getting older as well and just this week he went to go to lunch & it started hard. Since we had just experience this same thing w/ grandma's van my husband brought it right to Dave and indicated that he thought it was the starter. Dave took it right in (without appointment) and had it fixed by 5PM the following day.
I could go on & on with examples of how he has helped me in various situations but I think you get the point. You've got a great employee in Dave! He's wonderful example of what customer service really means.
Tammie (Pasma) Hamilton
Name: Sean Somers 04/28/17
Comments: I just bought an SUV from Bud and Doug's and it's my family's 6th vehicle that we've purchased there. They have always been very professional and have provided excellent customer service. They do everything...literally everything. All we did was sign the papers! I had a trailer hitch installed on my new vehicle and the trailer place installed the wrong wiring harness so Jeff (one of the sales staff) came right to my place of business and picked up the vehicle, had it fixed and returned it to me in a few hours. Bottom line, I have always been impressed by the level of personalized attention that I've received from Bud and Doug's. I really don't think I would ever go anywhere else! Thanks for another great car buying experience!!
Name: Ted Maxson 04/02/2017
Comments: When I was in an auto bind a couple of weeks ago I turned to Bud &Doug's as I have a half dozen times before. They didn't"t let me down, they never have. They had the ideal vehicle in stock and it was perfect. I have never seen a bad car on their lot.
What a great experience purchasing a vehicle from Claire and Doug! We purchased a Honda Pilot from them, and it was an easy purchase... no haggling, no "I have to talk to my manager", they quoted a fair trade-in price for our Honda Odyssey, and they were a pleasure to work with! We are very satisfied customers and we will definitely purchase a vehicle from them again!
Name: Russ and Marilyn VanDenBos
Comments: Just wanted you to know how much we appreciate your wonderful service in helping us find a new car. The selection made it hard because every car looked and drove so great! We are very pleased with the Rav4 we selected and so appreciate Jeff's help with all the "Techy" features in our new car. Thanks again for all the care you, Doug and Jeff, put into your service! We will always return to your place of integrity and quality service when shopping for our cars! Thanks again
Name: Joan H 11/6/16
If you are looking for a pleasant, honest, super fast car buying experience, look no further. Claire and Doug were wonderful. I am very pleased.
Name: James and Sarah Veltman 10/15/16
Quality vehicles, honesty, customer service and salespeople who take pride in their work. We have purchased two cars from Walters Jeff did a great job as a salesperson when we purchased our last vcar. They know their vehicles and truly care about their customers. Why go any place else?
Name: Marge Parmenter 10/14/16
I highly recommend Doug and Claire Walters for buying a used vehicle. I am so pleased with my purchase of a 2014 Toyota Camry two weeks ago. They took care of the paperwork right away and had me on the road within 24 hours of my decision. It has been a great purchase and feels like a brand new car. Doug even took care of a minor detail for me on the spot and replaced my gas cap. No problems since, but he will definitely stand by his cars. I love this place! Marge Parmenter
Name: Chuck & Jean Michaud 10/04/16
Walters is the absolute best place to purchase a used vehicle. Doug stands behind every vehicle he sells. He really searches for the vehicle you want, and doesn't try to sell you something you don't. Not only do we return when we need a new vehicle, we encourage others looking for a vehicle to stop at Walters first. thanks much to Doug and his staff!!
Name: James Bevier 09/22/2016
City: Portage , MI
Even after months of my car purchase from Doug he has insisted on helping me wth an issue that would have been laughed at with any other dealer. Best place for a used car. Thanks Doug
Name: Lori Lopez 09/12/2016
I just bought a vehicle from Bud and Doug Walters as I had heard good things about them and they did not disappoint!! Jeff was awesome to work with and Doug was great also!! This was by far the best car buying experience I have had and I would highly recommend them to anyone wanting to buy a quality, used car for a fair price.
Name: Dave Borak 09/10/2016
Great selection of vehicles and I appreciated seeing the price and mileage on each car. Staff was very helpful. The best car buying experience I have had in a long time.
Name: Mitch & Sarah Wilson 08/20/16
We are so thrilled with the Prius that we purchased a few weeks ago. Jeff did a fantastic job working with us to find the right vehicle and Doug was fantastic. Thanks again!
Name: Roger and Marianne Klassen 08/19/16
Thanks, Doug, for another wonderful car buying experience! We really appreciate the quality vehicles and the outstanding service of you and your staff. We highly recommend both Walters Auto Sales and Walters Auto Service! Roger and Marianne
Name: Jim & Vicki Worthington 08/18/16
We just bought our first car from Doug Walters. We were highly impressed with the personalized service we received. Awesome facility and professional staff, treating us like friends rather than customers. Thank you and your staff for your professionalism and honesty. When we get ready for our next vehicle, we will definitely start here.
Name: Bonnie Langeland 08/09/2016
Doug and staff have the best service of any dealerships in Kalamazoo. Would highly recommend them if you are in need of an auto. Great place !!!
Name: Ralph Forsyth 08/02/2016
fine sales job. fine car and fair price
Name: Jim Bevier 06/26/16
This is my first vehicle purchased at Bud and Dougs. I will definitely buy from them again. I was treated very fairly on my trades and the level of clean on my vehicle is outstanding.
Name: Keith Rand 06/23/2016
We are very happy with our purchase and the service we got. The car was very clean and the paper work went very smooth. The sales staff are very friendly and helpful.
Name: Sandra Russell 06/08/2016
I gave Doug specifications of a car I wanted and the price range I wanted to spend and he was able to find me the perfect car at the right price with more bells and whistles than I asked for. I love my new car and couldn't be happier. Doug did me right and recommend him to anyone who wants a good car!
Name: Kip Kerby 06/04/2016
City: Paw Paw
Doug,my first purchase vehicle goes back to 1983 when I traded a 1980 Toyota for a 1984 Cutlass Ciera Station wagon. Then I bought a 1991 Buick LeSabre T Type that went 300,000 miles. You have always been awesome to deal with and to date as we left for many year have returned three weeks ago to purchase an incredible 2015 Mazda CX-9 from your lot and WOW! I Can say you have earned my business back forever. The wife and kids love the new car and we are as thankful to have bought it from you as you are of us returning back to you. Thanks to you and Jeff for being so incredibly helpful with our purchase. Thank YOU AGAIN! I will spread the word and tell my 3,212 friends, family and all I know to check with you and your lot. Best Cars on the market and as always well above par, for sweet cars.
Name: Susan Clapp 05/23/16
Love my new car, have gotten my at least five cars from Doug, always goes out of his way to help me, wouldn't go to anyone else. Thank you again for the excellent service.
Name: David Wagner 04/26/16
Have bought several cars at Bud and Doug's. Always treated exceptionally well and their cars are always excellent. Latest purchase was a CRV and we love it! Highly recommended!!
Name: Jane King 04/06/2016
I am totally thrilled with my RAV4 that was purchased in March! Jeff Kirk did a terrific job helping me select just the right car. The RAV was on my radar but he suggested a couple other good options, just to be sure I found exactly the right car. I was also extremely pleased that the problem with the CD player was immediately addressed, no questions asked. Happy to recommend Walters and Jeff to anyone looking for a vehicle.
Name: Flo Friender 03/09/16
Between my husband and me, we figure we have bought more than a dozen vehicles from Bud and Doug Walters. My latest purchase was a 2012 Honda Fit, with standard transmission, one of my requirements. Due to a messy legal situation, I found the car several weeks before I could make a firm commitment, and Doug held it for me with no problem! I was so sure of Doug's quality that I never actually drove the car before purchasing it! Nor did I have it inspected until after I bought it. Kendall's found no problems, and said they have never found any problems with a car purchased from Walters! You have a gift for finding quality vehicles! I have been singing your praises to everyone I talk to! Thanks again for your friendly high quality attitude, service and vehicles.
Name: Frank & Pam Brownell 02/26/2016
Truly appreciated the service we received.They were even kind enough to notify us that we had forgot items in the old vehicle. Would highly recommend.
Name: Jeremy Koch 01/17/2016
We recently bought a Subaru Forrester from Doug and we love it. Our family always goes to Bud & Doug and we are always extremely satisfied. On top of great knowledge, the staff goes above and beyond, like when sales rep Alex took 30 minutes to teach us all about all the cool features. If you need a car, there is no need to go anywhere else.
Name: Todd Wadron 12/21/15
I recently purchased my fifth vehicle from Doug. The fourth one I kept for 12 years, (sorry Doug, I'll try to not wait so long next time). Our circumstances were unusual this time, but Doug held the car we wanted for three weeks on just our word. He and his staff are just down right decent people treating people with honesty and integrity. Thanks again Doug !
Name: William Slack
Having just purchased my 3rd truck and 5th vehicle I was please that there customer services and professionalism is still the best.
Name: Mary Nap 8/30/2015
I heard many comments about the service at Walters Auto, I wanted to check it out for a potential used car. Doug went above and beyond. When he didn't have quite the right car on the lot, he found one he thought was perfect...and it is! When Doug was busy, Jeff helped get cars ready for test drives and also answered any questions I had. Personable, friendly, honest and willing to work all the details out. I looked a couple of other places and this business is the BEST!! LOVE MY CAR!!!
Name: Kathy/Mike Koets 08/01/2015
We couldn't be more pleased with our new vehicle.it was exactly what we were looking for, in excellent condition, and at a very good price. You made the purchase easy and we drove home with our new car that usame afternoon. Excellent service and car. We highly recommend dealing at Bud & Doug Walters, and will certainly return for our next car. Thank You!
Name: Bob Moore 07/28/2015
I was looking for a specific vehicle and was having no luck finding it. I went to Doug to see if he had what I was looking for. Unfortunately he didn't have but he told me he wold find what I was looking for. In a very short time, he found exactly what I wanted and it was in better shape than anything I was looking at and at a much better price. He took all the stress out of vehicle shopping. I will recommend everyone to Doug for the next vehicle. Very impressive service.
Name: Ken Robison 06/16/15
2nd car I have bought from Walters Auto and both cars have been great! Chris and Doug are great to deal with! I will definitely be doing business with them again.
Name: Gloria Beery 04/28/2015
We just bought a car from Doug Walters and we highly impressed with the personalized service that we received. Doug handled everything from finding a great interest rate on a car loan to notifying our insurance company. It was the least stressful experience I have had when purchasing a car. From the test drive through the purchase, there was absolutely no stress or pressure felt. I would recommend that everyone in need of a car check out Bud & Doug Walters Auto Sales.
Name: Liz Mehta 04/24/15
Just want to let the world know, if you are looking for an honest auto dealer, look no further than Doug Walters auto sales. I have purchased my 4th car from him end of last year.....service doesn't get any better! Sincerely, Liz Mehta
Name: Stephanie G. 04/21/2015
It was a pleasure, working with Doug and Jeff at Bud & Doug Walters Auto Sales earlier this month. I am getting used to my newest ever used vehicle, a 2012 Ford Escape XLT. My mechanic--Dave Preston of Shaver Road Auto--was right on in recommending Bud & Doug Walters. This dealer's excellent reputation in our community continues to be earned every day via their top notch vehicles and warm yet professional sales service.
Name: Leonard Lebowitz 04/16/15
City: Paw Paw
Just bought our approximately 10th car from Doug and couldn't be happier with the customer service. The cars we've purchased have always been very clean and well-maintained. Will continue to refer others to this establishment and continue to purchase cars here in the future. Thank you Doug!
Name: Joe Mitchell 04/11/15
Doug, I just wanted to comment since I have bought 4 vehicles from you over the years. We bought our last car from you and it was a 2002 Camry XLE. It had somewhere in the neighborhood of 40,000 miles. It has been around 7 years know and it still runs and looks great. I trust your dealership and your honesty. I will be back to purchase another vehicle for sure!
Name: Jason Behrens
City: Battle Creek
Bought our 07 Honda Accord 2 years ago and it was like a new car then and is still a great car with no issues. I would buy from again for sure. I got better treatment than a dealership. Awesome facility and professional staff.
Name: Laura Vlietstra 04/02/15
Thanks so much for helping to find the right car for me. My car was detailed beautifully when I got it and I am enjoying it thoroughly! Chris was very knowledgeable and professional. Thanks again!
Name: Peter newhouse
Great dealer to work with. Doug goes the extra to find excellent used cars and sells them at an affordable price. My wife and I have purchased 5 cars from Bud and Doug's and I wouldn't even look elsewhere.
Name: Ed Szumowski
We have purchased three vehicles from Chris at Walters Auto. It is our favorite place to shop for cars, because of their professionalism, integrity, quality of inventory and service. A place you can trust!
Name: John Frazier 01/29/15
City: Battle Creek
Chris was the one who sold me my 2011 Honda CRV. Chris, as well as the rest of the sales department I'm sure, are great people who will give you a very good deal on your next car purchase!! Chris gave me a VERY good deal on my trade-in!! It was a relaxing, feel good buying experience. Plus they have a very nice inventory and show room! I highly recommend this dealership. My trade-in also sold very quickly! Thanks for making the last member of my family to be a Honda owner!
Name: Megan Sorenson
I just bought my first car ever and Doug was amazing! Thank you for making this experience so easy and fun. I couldn't be happier with my new car!
Name: Tammy Schweda 09/01/2014
What great customer service! Loved our salesman Jeff! Would highly recommend this place!
Name: Tom Wilkinson 07/30/14
Doug, Thank you for your great service and making the purchase of our new car enjoyable. Looking forward to dealing with you on our next purchase.
Name: Gwen Thomas
I recently bought a 2011 Malibu from you and just wanted you to know I love my car. I appreciate the great service I was given. I also wanted to thank Doug for giving me extra time to get the title to my car. You guys rock!
Just wanted to say thanks for sending the cargo net..We are enjoying the car and look forward to many years of trouble free driving..It was a pleasure doing business with you and we will not hesitate to recommend you to our family and friends.
Karen and Dave
Name: Les Minor
I recently bought a 2014 Jeep Grand Cherokee from Doug. I have bought many vehicles from Doug over the last 15 years or so. Doug and his staff are always professional and courteous to work with. If you want the ultimate buying experience with that old fashion personal touch, I would highly recommend you talk to Doug and his staff before buying that next car. Thanks again Doug! Les Minor
Name: Terry & Janice Simpson
Great staff and very impressive dealership, Doug and his staff went out of their way to help us and make sure we were taken care of. Thanks again Doug for making our purchase a pleasant and fun experience,
Name: Susan Miller
I recently purchased my third vehicle from Bud&Doug Walters Auto Sales. As always the car was delivered in perfect condition and all promises were kept. This dealership has a stellar reputation statewide . Chris Herrington is always a pleasure to work with and I would highly recommend him and the dealership.
Name: Luann Kucks
I just bought a 2013 Honda CR-v-x and I love it. I had been on line shopping for a used vehicle for 4 weeks. Doug was polite, fair and knew I wasn't all about sales. He was fair with the pricing and with trading in my vehicle. I couldn't of asked for a kinder salesman. I would suggest anyone looking for a used car to visit Bud & Doug Walters Auto Sales. I know I am going to have many years with my Honda and I thank him so much!
Name: John Thomasma
Doug, Thank you so much for your help in finding my latest car. If anybody can hit a Grand Slam with the bases empty its you. It happened with this car. Over 10 cars purchased from you over the years always the same great service and attention to detail. Thanks to your staff also as they made me feel very comfortable the entire time I was there. Thanks again, see you next time.
Name: Catie & Derek Nelson
To Whom it may concern: We had the privilege to work with Jeff at Walters Auto. He was fair, honest, and knowledgeable. When searching for vehicles (either new or used) that is all you can ask from a dealer or salesperson. We found Walters by luck...but will be back for our next vehicle and have no problem recommending them to anyone. They aren't like normal dealerships and we couldn't be happier with our purchase. Sincerely, Catie & Derek Nelson
Name: Rich and Kari Blair
We just wanted to "Thank You" again. Your dedication to customer service and selling quality used cars is unmatched. It is always an enjoyable experience to purchase a vehicle through Bud and Dougs.
Name: Jim & Debbie Koron
City: Grand Rapids
Found the perfect Town & Country Limited we were looking for. To our surprise we also found the perfect used car dealership to purchase it from. Thank you so much to Jeff for the great service.
Name: Jeff Osterhouse
We bought our first vehicle from Bud & Doug Walters Autos Sales almost 12 years ago. We still have the 14 year old vehicle today. We bought our most recent vehicle from them almost a year ago, and absolutely love it!!! ONLY the highest quality vehicles are sold here, so you always know what you’re getting!!! Most of the vehicles still carry the manufacturer’s warranty, which provides the greatest piece of mind. And if any work does need to be done to the car, they will usually help facilitate the repairs. All you have to do is ask!
From: Lanee Welburn
Date: September 15, 2013,
Took me almost as long to write this Thank You as it did to pick out my car. Glad we took the time though, I absolutely love it. Thanks so much for your patience and knowledge and all the dealing you did for me. You guys saved me on the Pilot, and I truly appreciate that. And for you and Doug to throw in a sunroof to make it my perfect car was amazing. I really do enjoy working with you guys and will continue to stay a loyal customer. I keep sending people your way, telling them you are the best and will take care of them. I need more business cards from you though. I have a few friends about to be in the market for a new ride but not sure on there budgets yet, I'll do my best to bring you some business. You guys have been really good to me and I truly appreciate the time and patience you took with me and the added bonuses also. Been going back and forth to Detroit for Dr appts and the fuel mileage is amazing(even at 89)lol. My 2012 Kia Optima was the way to go and it gets a lot of looks. Thanks again so much for all your help and understanding along the way. Looking forward to the next purchase.
Name: Jerry Boza 05/06/13 City: Kalamazoo State: Michigan Comments: Ashley loves the van. Thanks for the help and replacing the battery for no charge. I know where I'm coming when I'm ready to upgrade from my old truck.
Name: BarbaraMcKinneyCity:Kalamazoo State: Michigan Comments: We love our new 'benz'! This is the third car we've bought from you, and we couldn't be happier with the service. You guys are great! Thanks so much.
Name: Barb Weston 04/24/13 City: Constantine State: mi Comments: we had a great experience purchasing my 2012 Suburu Outback! Chris and Doug have been very patient as I have been test driving different SUV's for almost a year before making up my mind. they always have the highest quality vehicles on the lot, and know them well. this is the third vehicle we have purchased from Walters over the last 15 years, and we'll be back!
Name: Tom & Pam Shumaker 04/07/13 City: Kalamazoo State: MI Comments: We are very pleased with the Equinox, and the entire purchase experience. We will recommend you to all our family and friends. Thanks for doing such a great job for us!
Name: Mark Marshall 03/27/2013 City: Kalamazoo State: MI Comments: Doug Walters goes further in customer satisfaction than any dealer I have ever dealt with. Even after I bought my car 3 years ago, Doug helped my get my Buick fixed that I bought from him, without hesitation. I would recommend all my friends to go see Doug anytime they are looking to buy a good used car. Thanks Doug...
Name: Olivia Dorgan 11/26/2012 City: Mason State: MI Comments: Both of my cars have come from Bud and Doug Walters and when my family is looking for new vehicles, Doug is the first person we call. I've bought the cars in great shape and they've served me well. I always received great service at the time of sale, but Doug went above and beyond for me with my last purchase. Bud and Doug Walters have my recommendation every time for a car dealer in Kalamazoo.
Name: Sue Allard
11/10/12 City: Kalamazoo State: Michigan Comments: My husband and I have purchased four vehicles from Bud & Doug Walters Auto Sales. All the cars have been great for us. There is no other place I would go for an automobile. I feel totally comfortable going there by myself, and have never felt pressured to buy anything. Chris is always friendly and willing to work with you. I will always recommend that you stop here first when looking to buy a car. You will not be disappointed.
Name: Denny & Barb Callahan
City: Metamora State: Mi Comments: We purchased our Dodge Ram from Bud & Doug Walters in June. What a great truck! It has proven to be a great vehicle and the dealership was one of the friendliest and cleanest that we have ever encountered. The service after the sale was phenomenal. We would highly recommend and intend to do all of our future purchases at Bud & Doug Walters.
Name: Mark Waber 09/27/2012 City: Kalamazoo State: Michigan Comments: Talk about friendly customer service, that is what you get at Bud & Dougs. They also offer top notch quality Used cars, so when you drive away you know you are in the best used car possible. I highly recommend Bud & Doug Walters Auto Sales for your next used car purchase. Thanks to Doug and all of his staff for a great buying experience.
Name: Laurie State:MI Comments: Thank You for the great auto buying experience. I appreciate Doug working with my family and mechanic in Kalamazoo especially since I live out of town. When my family heard I was searching for a vehicle they said, "You need to go to Bud & Doug's". I experienced the highest customer service. I am very happy with my new truck and will be back the next time I need a vehicle.
Name: Bryan and Cheryl Gustafson City: Portage State: Michigan Comments: We had an awesome experience when we bought our truck. We will forever buy our vehicles from you, and tell everyone we know to buy from you. Thanks so much.
Name: Rachel City: Kalamazoo State: Michigan Comments: Being fresh out of college and needing to buy my first grown up car, I could not be more happy with my experience with Bud and Doug Walters! Jeff searched for months with me, as I did not have that high of a budget. I am now in my 2006 Fusion and loving every minute of it! Thank you Jeff and Bud and Doug Walters for a great experience!!
Roger & Marianne Klassen
Comments: Another great car buying experience from Bud & Doug Walters! Thanks Chris, Doug and the entire staff for taking care of us once again and making it a pleasure to shop for a vehicle! We've bought many vehicles with you and will definitely be back.
Comments: Here is a business you can trust. Quality people and cars.
On March 19, 2012, I purchased my third car from Doug in the last seven years. Just as I did with the second car, I only stopped one place...Bud & Doug Walters Automobiles. It is nice to be remembered and treated as an old friend. I had an annoying problem (a mysterious body panel squeak) and Doug was diligent to see that the problem was fixed..and fixed right. I heartily recommend you see Doug first. You wont be disappointed. Thanks, Doug!
I'm 67 years old and this was the best car purchasing experience of my life! Thank's
Larry and Jan Ricco 03/21/2012We have so much trust in Doug Walters. There has never been an experience that was disappointing to us. Doug and the others helped us out immensly and we appreciate all that they do. They are always friendly and we always felt comfortable (especially when my husband bought his new truck :). We will be back next year for an automobile. Go see Doug Walters if you have a need! P.S. The truck is beautiful!
Thom Neal 03/14/2012
As a return customer, I just wanted to thank both Chris and Doug for the patience with my indecisiveness while again making my choice of the best "previously owned" vehicles in the area. I am loving the VW New Beetle convertible I recently purchased! What a fun car!! It was also a pleasure again finding a new favorite car and working with both Chris and Doug! Thanks a bunch, guys! Wishing you continued success! Thom Neal
John Thomasma 01/30/2012
I have purchased several cars from Doug. You will not find a more open, honest person who truely cares about his customers. He has my business till i stop driving.
This was our second car purchase from Bud and Doug Walters. As usual, the service was terrific. Low pressure, professional and competent. They listened to our needs and worked to find the right car for our budget. If you don't like the car buying process, I recommend Bud and Doug Walters.
Name: Don Raklovits Phone: City: South Haven State: Mi Comments: I love my Venza as well as I've loved the other 14 cars I've bought from Doug!! I'll never buy a used car anywhere else!!!
This is the 2nd,vechile i have bought from Doug Walters in the past 3 years.Had nothing but super service with handling the buying of my cars.Would rate Doug with the best personal service u could ever expect.If u r looking for a great car,check him out. Seymour Cook.
Since 1998 we have purchased 11 vehicles from Bud & Doug Walters Auto Sales for our shop and family use. We just purchased vehicle # 12 for my Wife. Every vehicle has been top-notch!! Walters Auto sales is always a pleasure to purchase from, and we highly recommend them to everyone we know.
Connie & Gary Shoemaker 12/14/2011
Walters auto, makes shopping for a vehicle a real pleasure. From the minute we stepped on their lot they went out of their way to make us feel comfortable and never pressured to buy. I will recommend Walters to anyone. Thanks for all the help Gary, we love our Honda CRV.
Ray and Dar Plaisier,Rockford
Doug helped with a complicated sale - he was his usual courteous, capable, and competent self. He and his entire staff are a pleasure to deal with, especially since an auto purchase can be one of life's difficult experiences. This was not - the whole dealership is a star!Linda Delene
Doug made the process easy. Your facilities are immaculate and so are the cars. I love my vehicle. Thanks for arranging the appointment to get my keycode.Deb
Absolutely the finest car lot I have ever stepped foot in! Doug and Jeff made sure that everything was handled properly and in a timely manor, despite my busy schedule. Look forward to doing business in the future. Thanks again guys!
DOUG HAS THE BEST USED CARS IN THE KZOO AREA. I ALWAYS BY MY CARS FROM DOUG, WILL NOT GO ANY WERE ELSE. HANDS DOWN THE BEST.